Assistant Night Manager

Company Description Join us at Accor, where life pulses with passion! ? As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.? Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.? Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!? Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.? Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet. Our mission at Novotel London Wembley is to create memorable moments for our guests, by connecting hearts from arrival to farewell. A job, a career or a calling - whatever brings you here, we have something for you! As part of our team you can have: Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies) Discounted hotel rates all over the world in Accor Hotels Continuously learn and develop yourself with our Accor Academy Support your wellbeing in your professional and personal lives Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries Participate actively in initiatives to build a more inclusive and sustainable world And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality Hospitality is a work of heart , ? Join us and become a Heartist . Job Description Assist the Night Manager with the night audit process Conduct Night Auditor duties whilst on shift with the Night Manager Perform routine maintenance checks on the network and system audit controls Ensure that staff on duty are well groomed and promote morale through encouragement of team work, and a positive attitude Investigate security breaches, completing relevant forms and advising relevant authorities using the correct legal process Handle disruptive guests and ensure their discreet removal from the property if needed Responsible for all other departments in the absence of their respective managers for the duration of the night time operation Enforce policies and procedures in order to achieve superior levels of service Attend and conduct monthly operation meetings to review, monitor and upgrade the performance of the department through dissemination of information, explaining new directions, policies and procedures, standard operating procedures (SOPs) and training initiatives Ensure that all specified diaries and reports are maintained in an accurate and up to date manner Handle all complaints promptly and efficiently, ensuring follow up to determine the source of the complaint and resolution of the problem Be available at all times for guest queries Ensure the hotel is operating efficiently and according to hotel policy Ensure all staff are on duty and in proper uniform. Liaise with the department heads/supervisors for replacement of any absent staff Ensure all public areas, outlets and the Front Office areas are clean at all times Conduct performance appraisals on Night Audit staff Monitor occupancy to obtain maximum yield Maintain guest history and use for all bookings as appropriate. Convey all complaints and apparent problems to the appropriate department head Carry out a complete handover to the next Assistant Manager. Issue floats and keys in accordance with SOPs Ensure all basic Liquor Licensing Laws are adhered to Check all areas for general maintenance requirements Apply full knowledge of fire procedures and take control in the case of fire Qualifications You will also have: Previous experience in a Supervisory or Night Supervisor role, within a Hotelenvironment An energetic and proactive approach to providing 5 star service A meticulous and methodical approach to processing all tasks An effective communicator Proficiency with Microsoft Office programs particularly Excel Experience with a Hotel Property Management System (PMS) preferably Opera. Ability to remain calm and professional under pressure in a busy fast-paced environment TPBN1_UKCT