Sportsbook Business Analyst

What are we building? Hard Rock Digital is a team focused on becoming the best online sportsbook, casino, and social casino company in the world. We’re building a team that resonates passion for learning, operating, and building new products and technologies for millions of consumers. We care about each customer interaction, experience, behavior, and insight and strive to ensure we’re always acting authentically. Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Digital taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us? What’s the position? We are looking for a dynamic individual who can combine their analytical prowess, industry knowledge, and strategic mindset to drive operational excellence and contribute to the growth and success of our sportsbook. As a senior sportsbook business analyst, you will play a vital role in analysing and evaluating the performance of the sportsbook teams, focusing on cross-team collaboration and process optimization. The successful candidate will be responsible for identifying inefficiencies across various departments, facilitating communication, and driving process improvements to enhance overall sportsbook operations. This role requires a deep understanding of sportsbook operations, strong project management skills, and the ability to work effectively with diverse teams. Key Responsibilities: Analyze current sportsbook processes across various teams to identify inefficiencies, redundancies, and opportunities for improvement. Develop detailed process maps to document workflows, identify pain points, and highlight areas for enhancement. Work with stakeholders to redesign processes that optimize operational efficiency, reduce costs, and improve service delivery. Implement a continuous improvement framework across sportsbook operations, encouraging a culture of ongoing optimization. Collect and analyze feedback from teams to continuously refine processes and drive operational excellence. Monitor the effectiveness of new processes and make further adjustments as needed to achieve desired outcomes Collaborate with risk management and compliance teams to ensure that process changes align with regulatory requirements and mitigate operational risks. Identify and address potential risks associated with cross-team processes, ensuring that all solutions are compliant and secure. Prepare and present reports on process improvement initiatives, highlighting key achievements, lessons learned, and next steps. Communicate complex process changes and project updates clearly to both key stakeholders Ensure that at all times our sportsbook is audit ready. What are we looking for? The ideal candidate for this role will be a highly analytical and detail-oriented individual with a strong passion for process improvement and the sportsbook industry. The candidate should excel at dissecting complex workflows, identifying inefficiencies, and proposing actionable improvements. A meticulous approach to their work is required, ensuring accuracy and consistency in all aspects of process analysis and improvement. They should have the ability to work effectively with diverse teams across departments and locations, fostering collaboration and alignment on process improvements. They will need the ability to thrive in a fast-paced, dynamic environment, with a proactive approach to identifying and solving problems. The candidate should possess a strong desire to drive continuous improvement within sportsbook operations, contributing to the organization’s success and innovation. What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay and benefits Flexible vacation allowance Flexible work from home or office hours Startup culture backed by a secure, global brand Opportunity help shape the future strategy of the Sportsbook Roster of Uniques We care deeply about every interaction our customers have with us and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunities employer)