Customer Service Advisor

Durham Ref: VA2294 #OFE Benefits * Competitive salary plus performance related bonus * 29 days holiday including public holidays plus additional days with service * ​Pension contributions * ​Referral bonus scheme * ​Enhanced parental leave * ​Enhanced sick pay * ​Talk to us about flexible working * ​VIP Awards – colleague recognition scheme * Cycle to work scheme​ * Benefits App – virtual GP appointments, employee assistance programme (EAP), cycle to work, high street discounts, discounted vehicle maintenance & repairs and so much more! * ​Steer Academy provides accredited ongoing training – paid for by the business * ​Opportunities for career progression Join Steer Durham as a Customer Service Advisor! Are you passionate about delivering exceptional customer service? Steer Automotive Group is looking for a Customer Service Advisor to join our front-of-house team at our Durham site. About Us: Steer Automotive Group is a leading provider of automotive repair services, known for our commitment to quality, customer satisfaction, and innovation. We pride ourselves on exceeding customer expectations at every turn, and we're looking for a friendly, professional individual to help continue our success. About the Role: As a Customer Service Advisor, you will be the first point of contact for our customers, delivering outstanding service both face-to-face, over the phone, and via email. You’ll ensure that each customer feels confident that their vehicle is in safe hands, and you'll play a key role in maintaining our high standards of customer satisfaction. Your main responsibilities will include: * Greeting customers warmly and professionally. * Managing the customer journey, including handling complaints and resolutions. * Answering incoming phone calls and directing them as necessary. * Updating customers regularly on the progress of their vehicle repairs. * Assisting with inquiries, concerns, and feedback. * Maintaining an organised and tidy reception area. * Handling administrative tasks such as filing paperwork and updating records. * Supporting insurers and customers by providing fast, efficient service. * Keeping computer systems and portals updated. About You: The ideal candidate will have experience in a customer service role, with excellent communication skills, and a proactive, positive attitude. Key skills and qualifications: * Excellent customer service skills, with the ability to communicate effectively in person, over the phone, and by email. * Strong organisational skills and the ability to multitask in a fast-paced environment. * Experience with administration and computer systems, such as MS Office. * Ability to work both independently and as part of a team. * Familiarity with the local area to assist with transport logistics. Why Join Us? * Be part of a supportive and professional team. * Opportunities for career growth within a successful and expanding company. * Competitive salary and benefits package. If you’re dedicated to providing first-class customer service and want to advance your career in the automotive industry, we’d love to hear from you