Customer Care Operative

CR3 are currently representing a medium sized housebuilder who are working on multiple sites across ESSEX. We are seeking a Customer Care Operative to work on a permanent basis. Benefits: * £40k – £45k salary * Van + fuel card * Flexible hours Monday – Friday * Pension Scheme * 25 days holiday Duties of the Customer Care Operative: * To carry out remedial works as deployed by the customer’s service team in occupied and unoccupied properties – complete repairs on time/first visit * To complete works to a high standard of quality in line with NHBC/LABC/Premier Consistent Approach to Finishes * To review defects lists and procure any materials required prior to customer appointments * To complete stock unit inspections on dead sites in order to get these units up to the right standard for walk-through * To meet customers and inspect reported defects, compile reports with photographs and pass back to the customer service team so remedial work can be coordinated with sub-contractors * Attend NHBC Resolutions and meet with customer to discuss reports with photographs and pass back to the Customer Service Team so remedial work can be coordinated * Maintain accurate records on the Defects Management System * To organise and prioritise workload Customer Care Operative requirements: * Ability to work under pressure and meet deadlines * Accuracy and attention to detail * Excellent communications skills * Good team working skills * Time management skills * Honesty and discretion * Good understanding of Microsoft Office, Excel, Outlook * Excellent analytical skills and organisation skills * Good Maths and IT skills * Ability to work to high degree of accuracy * Full UK driving licence essential