Parts Advisor

A Parts Advisor Join the Area's Largest Independent Motor Factor We are an established, family-run Independent Motor Factor, offering an exciting opportunity for an experienced Parts Advisor to join our growing team. About the Role: We are looking for candidates with prior experience as a Parts Advisor or similar roles in the motor trade. A strong understanding of cars is essential, and while experience with MAM software is advantageous, we are willing to train the right candidate who demonstrates a willingness to learn. You should be proactive , sales-driven , and committed to delivering outstanding customer service. Excellent communication and organizational skills, combined with the ability to thrive in a fast-paced environment, are crucial. Key Responsibilities: Work independently and as part of a team Provide excellent customer service over the phone and face-to-face Identify and dispatch correct parts to internal and external customers Liaise with colleagues to exceed customer expectations Key Tasks: Handling customer queries and orders at the front counter Answering inbound calls and serving retail and trade customers Building long-term relationships with local customers Actively promoting offers and customer incentives Accurately picking and packing parts for delivery or collection Processing customer orders in the MAM system Handling payments, both in person and over the phone Managing customer returns for collection and/or processing Working Hours: Monday to Friday: Between 8:00 am and 5:30 pm 1 in 2 Saturdays: 8:30 am 1:00 pm Benefits: Employee benefits, including discounts at retailers, restaurants, and cinemas Staff discounts on products Pension scheme (3% employer, 5% employee) 28 days of annual leave (including Bank Holidays) Diversity & Inclusion: We are committed to creating a diverse and inclusive workplace where everyone is valued, respected, and supported. We believe that a variety of voices and perspectives strengthens our team and helps us better serve our customers. We welcome applications from candidates of all backgrounds, experiences, and abilities. If you're enthusiastic, customer-focused, and have a passion for the motor industry, we would love to hear from you! TPBN1_UKTJ