Product Support Engineer

Job Title: Product Support Engineer Location: Diss Salary: 32-35k Technique Recruitment Solutions are a specialist Engineering & Manufacturing recruitment company working with our client who are a long established glass rooflight specialist based in Diss. Role To resolve internal production issues, sales technical support and external customer raised problems. Produce concept sketches, general arrangements, manufacturing drawings, BOMs, technical manufacturing and consumer supporting documentation as required. Responsibilities To produce sketches and calculations and prototypes To demonstrate innovative solutions To use Autodesk Inventor to create CAD models and drawings using parametric modelling To use appropriate software to create technical documentation, factory build & work instructions, end user documentation To create Bills of Materials (BOM) and variants listings To learn and adopt our IT systems for order configuration, BOM control and variant calculations To support the technical team and others in developing new products and product/process improvements To contribute to continuous improvements and value engineering of current and future products To be involved with mechanical product testing and fault-finding during development and on existing products To attend site visits for issue diagnosis and technical tasks as required To assist manufacturing with technical advice, training, development of jigs and fixtures and other improvement activities To support management to introduce new or improved procedures and processes that improve our activities and plans Experience required A degree in mechanical, design or manufacturing engineering or relevant experience A record of innovative solutions to similar products A wide use of MS Office A detailed knowledge of Autodesk Inventor and Vault Experience of prototype development and evaluation A creative engineering streak coupled with in depth manufacturing knowledge Good writing and communication skills Benefits: Company pension On-site parking Store discounts Schedule: TPBN1_UKTJ