Senior Freight Forwarder

This is a high profile operational role to provide oustanding customer service for a major account. This will include all aspects of multi modal forwarding therefore relevant experience at this level is required. This role provides excellent visibility within the business. My client is a multinational organistaion with a great culture and they are extremely supportive of career development for ambitious and succesful employees. Business * To deal with all aspects of International and Domestic freight movements in support of the Operations team * To act as a conduit between customers and suppliers to ensure all needs are met within the specified delivery times. * To create customs declarations in line with HMRC and current legislation ensuring compliance in the process * To ensure COD payments are collected prior to movement/delivery of goods. * To liaise with overseas offices for shipment movements, taking responsibility for monitoring progress and keeping the customer advised of the status. * Providing lead information to other offices in the UK where relevant * To perform any other duties not defined in the job description as reasonably requested / expected by the Company Customer Service * Liaising with customers both on the telephone and potentially face-to-face about collections/deliveries of International Freight movements * To ensure “Best in Class” customer service is always delivered. * Liaising with the customer to determine other opportunities for new lanes/activity. * Listening to customers if they have issues and either handling the problem effectively, or escalating if required and ensuring all issues are followed up. Technical * Minimum of 5 years’ experience in a Multi-Modal position with current hands-on experience. * Educated to GCSE standard (minimum of 5) * Ability and confidence to deal with difficult customers if the need arises. * Ability to consistently meet deadlines in a timely manner. * Business * IT literate (ability to utilise MS Office tools such as Word, Excel, etc.) * Commercial awareness is essential in this role. * Knowledge of EDI Operating System would be an advantage. Personal Attributes: * Solid communication skills, demonstrable major client experience, results driven, a positive outlook and self-motivated. * Level of Authority * Operational * Effective Time Management skills * Effective organisational skills with significant focus on attention to detail * Ability to effectively communicate at all levels both internally and with clients