As a key player in our sales team, you will be responsible for effectively maintaining call cycles and planning repeat calls on a weekly, monthly, or quarterly basis to foster strong customer relationships.
Join us in this exciting role and be part of a team that values innovation, customer satisfaction, and achieving outstanding sales performance. If you are ready to take your career to the next level, we want to hear from you! Job Description:
Major Job Functions:
Exploit the Finning market analysis tool to identify new accounts, lapsed accounts and product campaign opportunities. Convert leads generated by the Inside Sales Team. Use FST (Finning Sales Tracker) to record, manage and report on opportunities and sales as required by management.
Act as a point of contact for customers, stakeholders, and influencers, promoting Finning support services relevant to their needs and assisting personally where possible. Speedy resolution of customer complaints and disputes. Directly supervise or facilitate the resolution of customer disputes. Maintain regular contact and build trust with key customer decision-makers and influencers.
Collaborate across Finning to maximise all available opportunities across Product Support and New sales. Build and maintain relationships with stakeholders within Finning, Customers and Caterpillar. Attend sales meetings and collaborate with other PSAMs to maximise Product Support growth across the marine and Oil & Gas segments. Provide guidance and mentoring for ISRs and PSRs where required to assist with their development.
Maintain an awareness of Competitors, feeding intelligence on their activities back to the business. Maintain an awareness of developing and possible future Customer and Market requirements to support new product and campaign developments.
Benefits:
In addition to 25 days holiday, a competitive salary, an attractive commission structure, a car allowance, life insurance, and up to 7% pension, you will benefit from:
Private medical insurance
Enhanced maternity and paternity packages
Family-friendly policies to support working parents
Enhanced flexible working options
Support from a team of 40+ Mental Health first-aiders
Employee wellbeing solutions
Electric car scheme (UK)
The opportunity to work support your charity of choice via Give As You Earn.
Length of service or recognition awards.
Specific Skills
Industry knowledge
Strong negotiation and customer service skills
Comfortable with technical and operational data analysis
Able to use and update current business systems such as Cognos, FST, DBS, SIS, Compass and segment-specific systems as appropriate
Education and Experience
2-3 years minimum sales experience in an appropriate product support sector with demonstrable success
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.