Product Manager

Full / part time: Full timeBusiness area: User Experience TeamLocation: Uxbridge with flexibility to work from homeA bit about giffgaffDo you want to join a telecoms company that’s up to good? At giffgaff we do mobile differently. We call out the bad and find a better way. We’re laser-focused on flexibility, value and mutual good.And we’re so proud to be a certified B Corp. This means we've joined a network of more than 1,000 UK companies, who want to make a positive impact on people and the planet. Working at giffgaff is something you could be proud of too.You’ll get the best of both worlds, the energy and fast pace of giffgaff, plus all the benefits that come with being part of our parent company, Virgin Media O2.The role and the teamWe're looking for a passionate Product Manager to join the Product and Design department. You’ll take the helm of one of the key “Member facing” product teams, whose purpose is to keep giffgaff growing in the mobile space.You’ll be leading a x-functional team, empowered to find the best solutions to our users’ problems, in a way that creates value for the business. Fuelled by insights, you will have a focus on driving positive outcomes over delivering output.You'll need to be a strategic thinker with a keen eye for detail. You'll be curious about continuous improvement for your product and understanding your end-users. You’ll be keen to embrace a “test and learn” mentality, sharing success stories and key learnings with the rest of the business. We work in an agile environment, where collaboration is at the heart of everything we do. You must be strong at communicating clearly and effectively. This role is a great opportunity for someone extremely passionate about product management, who loves the giffgaff brand and is excited to join us on our journey to become product-led.Key responsibilitiesReporting into the Group Product Manager, guide the product team to focus on the most important problems to solve and goals to pursueCollaborate with a x-functional team to discover, test and iterate on opportunitiesBe outcome driven, taking full ownership of OKRs and provide regular reporting against OKRs for your team.Be proficient with data to understand the performance of your product, and be insight led when forming future plans.Be adept at problem solving and formulating hypotheses, with the ability to frame problems and solutions clearly and communicate them to others.Build strong relationships and trust with stakeholders and senior leaders, effectively communicating your road map and product mission, and influencing others to ensure the right priorities are being worked on.Have a test and learn mentality, constantly striving to experiment and iterate to gather user feedback at paceBe responsible for leading product launches and assessing post-launch performance.Be the voice of giffgaff’s members - immerse yourself in insights and trends from competitor analysis, user research and qualitative member feedback and quantitative data to inform new ideas and optimisationExplore and champion long-term plans, thinking creatively, assessing results and celebrating success.Skills, experience and attitudesWe’d like someone with an insight-driven, member-first mentality with a collaborative attitude and experience in product definition and delivery. You will need a proven ability to lead, inspire, motivate and communicate expertly. To be successful in this role, you will: Have experience as a Product Manager, or similar role, working day-to-day as part of the Product team to deliver valuable change using agile design principlesBe commercially focused – able to prioritise based on value and demonstrate the impact of problem-solving on business KPIsBe passionate about making members (our customers) lives easierHave experience working with cross-functional teams – including Product Design, Technology, Marketing, Commerce, Finance and LegalComfortable with technical conversations – initiating and understanding themStrong verbal and written communication skills and ability to influence at all levelsConfident working with ambiguity – able to set a clear product vision and get buy-in from senior stakeholdersIt is desirable, but not essential, to have experience of the following:CSPO qualificationAgile coaching or training (tech and non-tech audience)An understanding of the telecommunications industryOur commitment to equity, diversity and inclusionAt giffgaff we want to challenge the old way of doing things. People, and the way they work, define our culture and we encourage everyone to bring their whole selves to the gaff. That's why we believe in creating an equitable, fairer, more inclusive business that champions different ideas and perspectives. We may be sort-of-small but we're big on that caring, sharing thing & strive to create a supportive culture.As a lean organisation, our team is built of a diverse, spirited range of people who are multi-skilled, highly motivated and flexible.In return for your outstanding efforts, you'll be rewarded with a competitive salary and excellent benefits. We believe that hard work should be supported and recognised.If this sounds like you, we’d love to hear from you.More about usOur business model is unique. We work with our members (our customers) to understand their needs in all areas of the business. We love this highly collaborative approach. Over the past few years our member base has grown steadily, and we’re still going. We’re always looking to acquire new members, and to do that we need the best people in our team.Our bright and modern gaff is in Uxbridge, in leafy West London. But if commuting isn’t your favourite, most of our roles can be hybrid or work from home, or anywhere in between. If you like coming in, you’ll always find some office buddies. And if you like big occasions, we really bring the office to life monthly for our themed culture days. Plus all our giffgaffers come together at our legendary giffgaff summer, birthday and Christmas celebrations.