Customer Sales Advisor

We are seeking a Customer Sales Advisor for a full-time, permanent, office-based role in the Smethwick area.

The work schedule is 40 hours a week, 8am to 5pm or 830am to 530pm Monday to Friday (30 minutes lunch) - Guaranteed 1/2 hour overtime each day (paid at time and a third).

Job Purpose:

• To perform an internal UK and European motor factor sales and customer service role, achieving a consistently high standard of performance associated with quality, cost and delivery objectives of the business.
• To act as front-line liaison between the customer and their requirements.
• To liaise efficiently and effectively between the customer and internal departments as required to ensure the customer receives the highest possible level of service. Providing administrative support to the Sales Department.

Job Duties:

• Complete telephone and email sales enquires. Deal with customer queries efficiently and effectively or escalate where necessary.
• Input customer orders and raise delivery notes to ensure on-time order delivery.
• Arrange the collection of returning goods from customer premises. Upon request, update customer order delivery status including live and outstanding deliveries.
• Ensure the accurate completion of paperwork, including delivery paperwork, and QHSE documentation. Monitoring customer repair jobs through the workshop and maintain customer communication throughout.
• Assist in populating and maintaining central customer database (CRM).
• Actively promote all company services and participation in sales promotions.
• Be flexible and willing to undertake tasks and roles, e.g., Parts + Service + Sales. Raise any concerns with the Office support manager as and when necessary.
• Load special customer jobs (test & reports, customer own unit repairs) and monitor through the workshop and maintain customer communication throughout.
• Input customer email orders and raise delivery notes to ensure on-time order delivery. Arrange the collection of returning goods from customer premises.
• Monitor backorders and VORs and input into production to expedite overdue orders.
• Produce accurate export documentation and invoices to enable timely payment from customers. Provide general administration services to the sales managers including liaison with shipping agents, export depots, etc.
• Telephone liaison with overseas sales offices & foreign customers as necessary. Assisting the sales manager with customer quotes, price enquiries, chasing back orders as and when required.

Candidate Specification:

• Proven experience working within in a fast-paced telephone sales environment .
• Proficiency in MS Office (MS Excel and MS Outlook in particular).
• Experience working with cataloguing software such as TecDoc, MAM Autocat+, Partslink24.
• Proven experience to work as part of a team.
• Attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.

Salary and Benefits

• 27,000 per annum starting salary, on experience. Plus Overtime.
• Life Cover (3X Annual Salary)
• 25 Days Holiday + Bank Holidays.
• Pension - Employer 3% /Employee 5%. Employer contribution rises to 5% after 12 months in role.
• Two weeks paid leave for Reservists to attend yearly training/camp.