Customer Experience Manager, Amazon PARP Operations (Hiring Immediately)

Amazon opened its virtual doors in 1995 and strives to be the world’s most customer centric company, where customers can find and discover anything they might want to buy online. Amazon pick up and returns (PARP) is growing and we are working to create a world class delivery experience for customers through alternate delivery options - lockers and pickup points. If you are passionate about delivery operations and look around corners for ways to serve customers, we want your help.

Amazon PARP ACES team is seeking a leader who will be responsible for quality of delivery and returns for one of our products (Locker, Residential, Counter). The successful candidate will build and maintain strong relationships with internal and external partners – including last mile carriers, technology, supply chain, and customer service. The Quality Process Imprv. Manager must be both analytical and creative, seeking out ways to improve customer experience and executing on those ideas. Strong interpersonal skills are also important as the position will have frequent interaction with senior leadership at Amazon and partner companies.

The Quality Process Imprv. Manager will: • Manage strategic relationships with internal and external partners • Become an expert on delivery operations and drive continuous improvement in performance while the business continues its rapid growth • Identify and execute on opportunities for improving customer experience (incl. driver delivery processes and counter associate operations) and reducing delivery cost through data analysis • Lead and participate in strategic projects, including new product and feature launches, process improvements, and geographic expansion • Partner with global Operations Managers to innovate on behalf of the business and develop best practices • Report on monthly and quarterly KPIs and projects to senior leadership • Promote and develop an environment which is receptive and adaptable to business change

We are looking for candidates in: Madrid, London, Milan

Please apply use English version of your cv.

### BASIC QUALIFICATIONS

- Bachelors degree in Business Administration, Finance, Economics, Computer Science, Engineering, or related field - Experience with sales CRM tools such as Salesforce or similar software - Experience using Microsoft Excel to manipulate and analyze data - Experience defining, refining and implementing sales processes, procedures and policies or equivalent

### PREFERRED QUALIFICATIONS

- Experience working within a high-growth, technology company - Experience in finance, business management and sales operations

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