Head of Account Management & Customer Service

Company:  Bis Henderson
Location: Tunbridge Wells
Closing Date: 01/11/2024
Salary: £50,000 - £57,000 Per Annum
Hours: Full Time
Type: Permanent
Job Requirements / Description

Head of Account Management & Customer Service

Tunbridge Wells

50K - 57K + additional benefits

To lead, manage and develop the Customer Service function and a mix of an office and remote-based Account Management team to achieve & grow in line with the strategy whilst providing high quality service to all specified members and transactional customers.

Responsibilities:

Direct line management and motivation of the Customer Service and Account Management teams to meet engagement and key business targets

Establish positive, forward thinking and energised team culture that attracts & retains talent

Manage the team to deliver a consistently high-quality service

Oversee the day to day running of the Customer Service Team

Ownership - Point of escalation for all customer issues and complaints to reach resolution in line with policy

'Know your numbers' - Achieve growth and sales targets by budgeting and implementing a clear path to success

Establish great working practices with key stakeholders at all levels across the business to contribute to the strategy

Promote and encourage long lasting customer relationships through effective customer engagement analysis

Information - Identify and measure customer satisfaction targets for monthly KPI reporting

Planning - Understand current and future customer needs to contribute to the approach to change & modernisation

Collaboration - Work with other areas of the business to establish and integrated teams approach

Ideas - Contribute to wider business projects as part of the Senior Leadership Team

Experience

Experience within a Customer Service Management or Sales Manager position

Clear track record of target achievement in previous positions

Previous working knowledge of CRM systems is a plus

Processing Your Data

Bis Henderson Recruitment is a leading provider of recruitment, interim management and consultancy services to the supply chain and logistics industry. Should you respond to this advertisement we may store your CV and contact details and will process this data for recruitment purposes only. Should we process your data, then we will always tell you that we are doing so.

Please visit our website to read our Privacy Policy in full, in this Policy you will find information about our compliance with the UK General Data Protection Regulations.

All applicants must have an unrestricted right to work in the UK as our client will not support visa sponsorship for this role.

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