Job summary
The Planning Inspectorate is recruiting a Programme Delivery Manager to join our growing Digital Services team as we expand to meet growing demands from our colleagues, government, and our customers. Within this role you’ll be working on our Nationally Significant Infrastructure Project Reform team, helping deliver an understanding of the coming changes to our digital and data services that will change the way the Planning Inspectorate delivers an excellent service for our customers.
You will be leading a multidisciplinary team, engaging with stakeholders, providing decision making, and managing people, as well as supporting our ongoing digital transformation work to create a more modern Inspectorate.
The Planning Inspectorate has a long and proud history in ensuring a fair planning system for England. The work we do has a significant impact on people’s lives, the communities where they live and the economy.
Job description
You will work with a smart and talented a multi-disciplinary team to deliver new and updated processes and systems over the next two years, for examining applications and providing recommendations to the Secretary of State for major infrastructure projects such as power stations, airport expansions or major roads.
You will work closely with the Office of the Chief Digital Information Officer (OCDIO) to ensure successful implementation of understanding and improvement of the service, as well as interfacing with customers and stakeholders of the service and other Service Managers to ensure user needs are met in the most effective way within the Service Network.
You will be joining a team of highly skilled digital professionals, providing mentoring and guidance as well as setting the standard for excellence. The Programme Delivery Manager role is as much about leadership as it is delivery.
You will be responsible for leading and working collaboratively with a multidisciplinary team, focussed on establishing user needs. As well as this you will be responsible for managing the service and fostering an environment where team members are supported and can come to you for guidance and feedback.
As the Programme Delivery Manager, you will provide clear and considered decision making within the team to identify the best technology, solutions and industry standard Agile methodologies and embed and enhance practices across Delivery Management, Product Management and Business Analysis.
A typical week in this role will consist of a blend of responsibilities, including:
- Engaging with users, customers, and stakeholders
- Analysing and proactively managing change demand and working with the service team to understand problems or changes and making decisions on how best to solve them
- Managing and coordinating resources to deliver the service user needs
- Ensuring service outcomes are aligned with service vision and business strategy
- Publishing measurements for the service as recorded in its service contract and ensuring they are shared appropriately with stakeholders
- Supporting corporate leadership groups, strategic project teams and change activities through active participation and communication to teams
- Reviewing and managing relevant risk management, contract management and business continuity procedures appropriately to ensure that delivery of service is assured
Person specification
Essential Criteria
- Experience of communicating complex concepts in a straightforward way to influence senior stakeholders and customers.
- Excellent analytical skills, critical thinking and advanced data analysis to get to the root cause of the business issue and understanding how a business operates
- Experience analysing and proactively managing business demand for new services or modifications to existing service features or volumes
- Problem solving mindset, requiring curiosity, tenacity, pragmatism and an open mind that seeks out and evaluates options
- Expert knowledge and skills in understanding user needs, eliciting, analysing, documenting and managing requirements using standard tools and techniques, ideally using an Agile framework
- Competent in agile software development approaches and ability to enable business agility to support effective use of resources and delivery of value
- Experience of leading digital or data teams with an ability to measure and manage performance of teams and individuals ensuring objectives are met.
Desirable Criteria
- Experience in leading and managing data services or projects
- Relevant degree or professional qualification
Behaviours
We'll assess you against these behaviours during the selection process:
- Leadership
- Managing a Quality Service
- Making Effective Decisions
- Working Together