Contract Manager

Location- Oxford Line Manager- Senior Operations Manager Type: Permanant JOB OVERVIEW The primary role is to provide strategic leadership and relationship management, setting the culture of the account so that service delivery exceeds the organisational objectives of all stakeholders. They must ensure that the estate remains operational and compliant, with all work undertaken by competent engineers in accordance with a safe system of work. They will have very good inter-personal skills, allowing them to interact with internal and external stakeholders at all levels. They will have strong commercial acumen and a passion for improvement, enabling them to develop a programme that will benefit all stakeholders, deliver financial outcomes and grow the contract. ROLE AND RESPONSIBILITIES Providing leadership, management, and development of a defined contract, ensuring operational commitments are met and exceeded. Take accountability and review Accounts performance indicators ensuring delivery of key financial KPI’s/ targets (i.e. working capital, P&L, Costs). To manage the business to ensure all of the necessary systems and procedures are complied with to ensure that the quality of service delivery enables the Client to occupy their premises efficiently, cost effectively and without disruption. Assist in the identification of all new business opportunities within the contract and participate in the costing of the new proposals to ensure that margin expectations are achieved. Develop a relationship with the internal project department in order to deliver high value projects throughout the life of the contract DUTIES Health & Safety * Ensure Company policies and processes are effectively communicated, and implemented within the contract * Escalate all health and safety concerns through the appropriate channels and hold good level of understanding of escalation priorities * Ensure both the client's and company's health and safety policy and processes are effectively implemented across both company's and subcontractor’s activities, and are regularly reviewed * Be compliant with all Health & Safety issues by the use of directly employed multi-disciplined technicians and subcontracted specialists * Carry out monthly inspections Leadership * Manage sickness and other absences across the team * Ensure optimum staffing structures operate across contracts, balancing cost reduction with the delivery of service excellence. * Carry out PDR's annually in line with Company process * Competent in managing employee relations processes and conduct hearings where required * Ensure structures support peaks and troughs in workload, and disaster recovery * Identify skills gaps and take a proactive approach in the team's development * Provide leadership and guidance, advice, coaching and direct support, where required to deliver best practice selection, training, assessment and recognition/reward Customer * Establish, develop and maintain an effective partnership and working relationship with the Customer and any associated customers * Proactively ensure the customer is satisfied with work conducted * Develop and implement a plan for the management and retention of the Account/s * Meet regularly with the Client to review the level of service delivery, to identify areas of continuous improvement opportunity and to resolve all issues * Identify additional work opportunities and liaise with the projects team for leads on additional works * Support with all bid / tender required content and participate in re-tendering activities Operational management * Ensure appropriate control systems are in place for statutory, policy and contractual commitments are met * Take accountability and review Accounts performance indicators ensuring delivery of key financial KPI’s/ targets (i.e. working capital, P&L, Costs) * Proactively use performance data to improve Accounts financial performance (i.e. working capital, P&L, Costs) * Play an active role in identifying ways in which processes can be streamlined * Resolve any matters arising from day to day operational responsibility that cannot be dealt with by the first line supervisory level * Organise, attend and invite all interested parties to the regular monthly progress meetings Commercial/ Finance * Understand and work to the contractual SLAs / KPIs * Complete and present the monthly contract reviews * Ensure that opportunities for the strategic development of the contract are realised to ensure service deliver to our clients. * Develop contract financial plans for revenue and profit delivery, reduction of WIP, debt, cost reduction and contract growth, and ensure that these are met and exceeded * Identify and implement plans to develop and achieve organic growth and increased profitability of the Account/s * Participate in WIP reviews to ensure all work is undertaken in the most cost effective manner and value for money is being secured from all specialist sub-contractors