SAP Service Design & Delivery Lead

Job Title: Service Design Lead (SAP) - 6-Month Contract (Outside IR35) Location: London - Primarily remote Contract Length: 6 Months We're seeking an experienced Service Design Lead to join our client on an initial 6-month contract (outside IR35). You'll play a crucial role in supporting the organization post-SAP go-live, focusing on developing a robust service and support model. This is a key opportunity for someone with strong expertise in SAP service management and post-go-live support structures. Collaborate with IT and program teams to create a comprehensive support plan in preparation for go-live. Design the post-go-live service model, focusing on SAP ticketing, change requests, incident management, and SLAs. Assess the current support organization and ensure it is fit for purpose, making recommendations for improvements where necessary. Define clear processes for managing SAP-related issues, change requests, and service levels to ensure smooth operations post-go-live. Ensure the support structure is fully aligned with business requirements and capable of maintaining SAP systems efficiently. Proven experience in service design and delivery, particularly within SAP environments. Strong background in creating support models and managing SAP post-go-live activities. Expertise in handling SAP tickets, change requests, and service level agreements (SLAs). Ability to assess and optimize support organizations and processes. Exciting opportunity to shape the post-go-live support structure for a large SAP implementation. Competitive contract rate and the flexibility of working outside IR35. Chance to make a significant impact in an organization transitioning through a critical phase of SAP implementation.