Service Architect

Service Architect

Industry: Defence/National Security

Location: Basingstoke

The Opportunity:

For over 50 years, the Ministry of Defence (MoD) has partnered with this Firm to drive value and innovation across its strategic technology investments. As a Bid Service Architect, you’ll play a pivotal role in supporting Agile Service Management programmes for complex national security, intelligence, and military operations.

The Role:

• Crafting Persuasive Proposals: Develop compelling Pre-Qualification Questionnaires (PQQs) and Invitation to Tender (ITT) responses that align with client needs, compliance requirements, and budget constraints.
• Designing Tailored Solutions: Create customised service support solutions and oversee seamless service transition management, ensuring successful ITSM implementations post-bid.
• Leading Service Transitions: Manage end-to-end service transitions within Government Ministerial Departments, delivering Agile Catalogued Service Plans and crafting innovative ITSM policies, processes, and documentation that provide clarity and structure to service designs.
• Enhancing ITIL & ILS Processes: Guide the development of ITIL V3 and Logistics Supply Support (ILS) processes, ensuring they adhere to industry best practices.
• Driving Process Integration: Promote cross-functional process development within a Service Integration and Management (SIAM) framework, fostering a more integrated and effective service delivery model.

Essential Requirements:

• Security Clearance: Sole British National with SC or DV (Developed Vetting) clearance.
• Bid Management Expertise: Proven experience in preparing PQQs and ITT responses, focusing on compliance, service design, and cost modelling.
• Service Design Leadership: Strong track record in designing complex, high-value service solutions and operating models for major IT systems.
• Service Transition Experience: Demonstrated success in managing service transition and ITSM implementations post-bid.
• Defence Sector Experience: Extensive background as a Service Architect for Defence or Government Departments, designing and implementing tailored support models.
• ITIL & ILS Proficiency: Proven experience developing and implementing ITIL V3 and Logistics Supply Support (ILS) processes in line with best practices.

Benefits Package:

• Base Salary: Up to £80,000
• DV Bonus: 10% (must hold DV clearance)
• Annual Bonus: 10%
• Car Allowance: £6,000
• Pension: 10% double matching contributions
• Health & Wellbeing: Private Medical Cover
• Annual Leave: 25 days plus Public Holidays
• Life Assurance: 2x salary life assurance
• Employee Assistance Programme (EAP): Including Virtual GP services
• Learning & Development: Elite training programs and opportunities for certification funding

For more information or to apply, please reach out to:

Contact: George Bates

Phone: 020 7780 6706

Email: [email protected]

LinkedIn: George Bates