Service Desk Engineer

Service Desk Engineer (1st/2nd Line)Central Coventry Based – Onsite during Probation then Hybrid arrangements available Salary range approximately £28,000-£30,000 + Bonus + Benefits The CompanyI am currently working with a Managed Service Provider in Coventry who are looking for a Service Desk Engineer (1st/2nd Line Support) to join their team. This company is offering an excellent opportunity for professional growth and development with the ability to get hands-on with new Technologies and complex Configurations.We are looking for someone highly motivated, confident, enthusiastic about taking on new challenges and has the willingness to learn. There are further opportunities to go into Infrastructure and cloud support!BenefitsAnnual Leave 20 days + bank holidaysHybrid working options after probationCompany Pension schemeTraining and Development Opportunities from the first dayCompany Bonus schemeOnsite ParkingThe Role/ResponsibilitiesProvide 1st and 2nd Line Support to the Client base, including troubleshooting software, hardware, and business applicationsAbility to work to SLAs and in an efficient mannerSupport with IT Projects & Migrations for a variety of ClientsAssist with new starters & leavers, PC builds and Office Setup and movesManage the backups, database and softwareRoll out new Software and ApplicationsExperience/Education neededPrevious Helpdesk/Service Desk Experience (Telephone/Email/Face-to-Face Support)Office 365 Experience and ManagementProficient with Windows 10/11 & Intune (Or other MDM)Hardware Setups – Laptops, PCs, Macs and Mobiles for End UsersBasic Networking Knowledge (DNS/DHCP)Experience with Active Directory & Group PoliciesExcellent communication skills and team playerBe decisive and have the passion to problem-solveIT Certifications are an Added Bonus (CompTIA, MCP etc)If this opportunity looks like something you could be interested in and would like to find out more, please apply with an up-to-date CV.Service Desk Engineer (1st/2nd Line)Central Coventry Based – Onsite during Probation then Hybrid arrangements available Salary range approximately £28,000-30,000 + Bonus + BenefitsKeywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, IT Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking, Routers, Firewalls, Troubleshooting