Customer Fulfilment Centre Advisor

Job Title: Customer Fulfilment Centre Advisor Salary: £13.47 P/H PAYE (Inclusive of Holiday Pay) | £16.94 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Reading, RG1 Join our client's Customer Fulfilment Centre as a vital part of our service delivery team. As a Customer Fulfilment Centre (CFC) Advisor, you'll provide excellent service across a variety of channels, ensuring that residents, businesses, and partners receive the best possible experience. If you're passionate about customer service, this is the role for you. Key Duties and Responsibilities: Provide outstanding customer fulfilment services in compliance with relevant legislation and policies. Handle customer enquiries and casework across multiple channels such as phone, email, social media, and face-to-face. Log enquiries, process applications, and ensure accuracy in bookings and data management. Offer advice, guidance, and signposting to customers, partners, and businesses. Administer a variety of services, including regulatory, enforcement, safeguarding, and financial assessments. Develop a thorough working knowledge of service policies and legislative frameworks. Collaborate with stakeholders and continuously improve service delivery. Qualifications and Experience: Educated to GCSE level or equivalent; NVQ Level 3/4 qualification (or working towards it) is advantageous. Experience in customer service environments, with strong administrative and communication skills. Proven ability to handle complex enquiries with professionalism, empathy, and tact. Strong IT skills, including the use of Microsoft Office 365 and multiple software systems. Ability to multi-task and manage time efficiently in a fast-paced environment. If you require any additional information regarding the position, please call David at Service Care Solutions on (phone number removed) or send an E-Mail to (url removed)