Revenues Officer

Join Cheltenham Borough Council as a Revenues Officer and make a real impact in your community. This rewarding role recognises your hard work while offering the benefits of working for the local council. Location: Cheltenham, Gloucestershire, GL50 9SA Salary: £26,873 to £29,269 per annum (Local Government pay award pending wef 1 April 2024) Job Type: Permanent, Full-Time, Partial home working Close Date: 22nd October 2024 About Us: We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Revenues Officer – The Role: We have an exciting opportunity for a Revenues Officer to join our busy and dynamic Revenues and Benefits team. This is a team of over 30 people working together to collect revenue that helps pay for vital services and awards benefit to the most vulnerable residents. The Revenues Officer plays a key role within the Revenues and Benefits Service. The post holder will undertake a range of duties in connection with the billing, collection and recovery of council tax and business rates. Revenues Officer – Key Responsibilities: - Processing changes to council tax records- Negotiating and monitoring payment plans- Determining appropriate action in the case of non-payment- Dealing with and responding promptly to enquiries from customers, colleagues, and external organisations ensuring the appropriate advice and guidance is provided- Issuing letters and contacting customers for paymentRevenues Officer – You: - GCSEs (5 A-Cs or equivalent, including Maths and English) - Experience of working in local authority revenue collection dealing with council tax and/or business rates  - Experience in working with customers and managing customer records - Experience of data processing using software applications - Ability to communicate effectively with people at all levels (excellent verbal and written skills), using tact and discretion where required Revenues Officer – Benefits: - An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS) - A generous holiday entitlement of 26 days rising to 31 days after five years. Part-time employees receive a pro rata entitlement of 26 days - A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours - A comprehensive programme of learning and development - Two days paid time off for volunteering - Enhanced maternity and paternity schemes - An employee counselling service - Free eye tests (for some posts) and contribution towards the cost of glasses - A cycle to work scheme - Low-cost town centre parking for some jobs, depending on work location - A commitment to employee wellbeing The council is committed to promoting equality of opportunity, we welcome applications from all sections of the community. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment. To submit your application for this exciting Revenues Officer opportunity, please click ‘Apply’ now