Pensions Complaints Advisor

Legal & General Institutional Retirement looks after around 700,000 customers who have their retirement benefits secured with us. Our Institutional Retirement division provides pension risk transfer (PRT) solutions for UK and US defined benefit (DB) schemes, and reinsurance solutions from our global hub in Bermuda. We work with companies, DB pension schemes and their advisors to help them secure and protect scheme members’ retirement benefits. Joining us means you’ll support customers’ financial security in retirement; help companies to settle their pension liabilities and focus on growing their businesses; and enable investment for the long term to back our pension promises. Are you a fully qualified or part qualified actuary or someone with extensive experience of defined benefits pension administration? Are you looking for a new challenge to work in one of the fasted growing pension sectors and working with some of the largest pension risk transfer transactions? We are looking for someone with Defined Benefit Pension scheme expertise to manage all aspects of claims work and deliver excellent customer outcomes.. In this role you will support the business by providing expertise on complex benefit structures, manual calculations and being an SME on all ongoing and new schemes coming into our in-house Client Services team. Working with Team Manager to ensure that an efficient administration and claims service is provided to individual scheme members, Trustees, and intermediaries in line with service level agreements Facilitating and leading the operation of additional activities (Valuation and data updates, Bulk transfers, WULS, etc) and liaise with other teams across Client Services, PRT Leading projects to enhance and improve processes and proactively engage in new initiatives as a result of change of legislation and/or system developments Taking responsibility to develop robust and reusable solutions that meet quality control, version control and auditing standards for new and existing customers. Analysing feedback to ensure that customers’ reasonable expectations of performance and service are met and provide information of identified failings and changes made Supporting the ongoing development of the wider team by providing the appropriate support and training to less experienced members of the team Substantial Defined Benefit pensions experience GDPR, Money Laundering, Complaints, The Consumer Duty, Breach guidelines Experience supporting and training team members Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. The opportunity to participate in our annual, performance-related bonus plan and valuable share schemes Generous pension contribution Life assurance Private medical insurance (permanent employees only) At least 25 days holiday, plus public holidays, 26 days after 2 years’ service. There’s also the option to buy and sell holiday Competitive family leave Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice There are the many discounts we offer – both for our own products and at a range of high street stores and online Legal & General is a leading financial services group and major global investor, named Britain’s Most Admired Company in 2023, for the second year running. Rated top in our sector and top for inspirational leadership, we have a strong heritage and an exciting future. We aim to build a better society for the long term by investing our customers’ money in things that make life better for everyone. Empowered through initiatives which support people to develop their careers and excel. We strive to be open, mindful and inclusive, so are always willing to discussing flexible working arrangements and reasonable accommodations for candidates with specific needs.