Company:
Freshworks
Location: London
Closing Date: 01/11/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).
Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.
Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.
Job Description
Work from our London office as this is an onsite role
Manage a large volume of daily outbound interactions with prospective Freshworks customers via phone, email and other media channels. The goal is to raise interest level, qualify, educate and connect them with our sales teams in order to deliver regional revenue targets as an individual contributor
Develop and manage your lead pipeline by assessing, prioritizing and moving a large number of prospective clients simultaneously
Define and execute on plans and meet and exceed your role-based goals
Engage with senior managers on our marketing, sales and operations teams to design and execute campaigns.
Help to continuously improve our internal and external processes
Use resources effectively, including marketing, pre-sales and sales executives to meet your objectives
Become an advocate for our brand and an expert in customer service and CRM
Provide regular reporting of pipeline status and conduct forecasting exercises
Qualifications
Bachelor or Master degree desirable
ideally first experience in sales or business development, preferably in a similar role OR equivalent practical experience in other high velocity sales environments. Cloud software sales experience is a plus
Experience with the UK Market
Fast-learner driven to action, passionate about sales, customer service and CRM tools
Enthusiastic about helping and serving clients, a high level of goal and customer orientation and self-motivation, charming with a friendly persistence, excellent written and verbal communication skills, strong team player and collaborator
Ability to thrive in a fast-paced globally-dispersed work environment
Native level written and oral communication skills in English .
Additional Information
These are some benefits you can expect from us in return:
These are some benefits you can expect from us in return:
Company funded Private Medical Insurance (PMI)
Company funded Medical Cash Plan
Company funded Life Assurance, Income Protection & Critical Illness insurances
Qualifying workplace pension scheme with company contribution of up to 6%
Cycle-to-work scheme
Enhanced Maternity Leave
25 days annual Paid-Time-Off (PTO)
Company Funded Employee Assistance Program (EAP) for both you and your family
Long Service Awards
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