Mane are looking for Helpdesk Co-ordinators to join their client, an ever growing company to support them with their new Facilities contract.
Your working hours will be Monday - Friday 8.30am-5.30pm and you will be based in their beautiful offices in St Albans.
- First point of contact for incoming telephone calls and services requests received by telephone and email.
- Working with GTR Asset Pro live reporting system ensuring all assigned jobs are started and completed within the contract SLA
- Sort and dispatch calls to engineers or sub-contractors based on the correct skills set, geographical location and service delivery arrangements
- Prioritise urgent jobs and plan and dispatch operative/sub-contract support to address urgent demand
- Have a proven track record in Facilities Management within an administration/helpdesk role and a strong CAFM system knowledge
- Attend training and Health and Safety courses from time to time as directed by the Contracts Manager
Required / Skills:
Good planning and organisation skills and the ability to prioritise own workload efficiently
Understanding of FM business or the willingness to learn
Good planning and organisation skills and the ability to prioritise own workload efficiently
Excellent telephone manner
Strong communication skills Working knowledge of MS Office including Excel and Outlook