Quality Assurance Specialist

QA Auditor Central London - Hybrid working £60,000-£70,000 + bonus + benefits Shirley Parsons are delighted to be working with a membership body based in the heart of London who are looking hire a QA Auditor in a senior position within the business. The role will focus on conducting external second party audits, drive the internal audits of the Quality Management System (QMS) as well as the Information Security Management System (ISMS). Having knowledge of or experience in Benchmark Regulation or IOSCO principles is advantageous but not essential. The ideal candidates will have an understanding of process mapping and process improvement to support the operational resilience initiatives. QA Auditor Responsibilities: Help establish a centre of excellence for QMS and ISMS and ability to develop an integrated management system with auditing parameters Proficient in Process Mapping and Process Improvement tools and techniques and understanding of PDCA Map and design end-to-end processes across all business functions Perform critical analysis of identified issues including root cause(s) analysis, and identify and recommend value-added opportunities for improvement Good understanding of Operational Resilience frameworks and business continuity and disaster recovery activities Conduct client audits Conduct internal audits Evaluate production processes for compliance with quality requirements Develop and implement audit plans and audit schedules Support clients with the audit journey, including closing out any findings in line with company policy Develop and produce audit reports and gap analysis documents Assist with follow-up audits, as required Able to ensure the delivery of excellent standards of customer service Proven record of excellent project management skills Support the overall Quality strategy for the business as required QA Auditor Skills and Experience: Auditor Certified - ISO27001 and/or ISO9001 IRCA registered, Chartered Quality Professional advantageous Solid experience in Project Management Expert user of Microsoft Office suite including Teams and SharePoint Benchmark Regulation (BMR) and IOSCO principles knowledge is advantageous Familiar with Asana and Atlassian tool (JIRA service desk tool) Experience auditing in the services / financial sector desired but not essential Exceptional attention to detail, ensuring high levels of accuracy and quality in all work. Strong critical thinking and problem-solving skills, with the ability to analyse complex situations and make informed decisions. Portfolio Management Experience desired Excellent command of English language - especially in writing. An attention to detail with the ability to produce high level business process maps and detailed end to end processes The ability to manage and analyze complex data sets, define problems, collect data, establish facts, and draw valid conclusions. A creative approach to problem solving, demonstrating the ability to think outside the box. The ability to work independently with minimal supervision and in a team environment