Company:
Oculus Legal Group
Location: gravesend
Closing Date: 29/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job Description
- Salary up to £26,000
- Extensive Benefits
- Private Healthcare
We're working alongside a regional firm, looking for a Legal Complaints Handler to join our clients office in Gravesend. You will be dealing with client complaints from start to finish, investigating their claim and looking make a fair, impartial recommendation. This role is perfect for a Legal Assistant/Administrator looking for a new challenge.
Responsibilities include:
- Initial contact with dissatisfied clients to understand concerns.
- Conducting a full and thorough complaint investigation, collating information from multiple sources.
- Liaising with key stakeholders and making recommendations for fair, impartial decisions to refute or uphold the customer complaint.
- Liaising with external parties when required such as the Legal Ombudsman.
- Ensure complaints are addressed promptly and proactively.
- Identify root causes of complaints, offering ideas for improvement to reduce volumes and improve the client experience.
- The ability to write an excellent standard of letter, acknowledging the customer concerns raised, explaining the investigation and findings, ensuring the letter responds to all issues raised.
- Ensure complaints are handled in line with process, procedures and within regulatory timeframes.
What we need from you:
- High personal standards of work.
- Previous legal experience (Admin, Legal Assistant, Paralegal or similar).
- Have excellent written and verbal communication skills, with the confidence to speak to people on the phone.
The Perks:
- Salaries up to £26,000 DOE.
- 25 days holiday plus statutory and bank holidays.
- Private healthcare through AXA after six months of continuous employment if you choose to opt in.
- Workplace pension through Scottish Widows.
- 30% discount on all legal services for members of staff where you instruct the firm.
- 25% discount on legal services for staff’s immediate family members (namely parents, siblings and children).
- Introduction bonuses payable if you introduce a new member of staff to the Firm (subject to terms and conditions, amounts vary).
- No sick bonus of £100 payable in December if you have zero days off sick in the year.
- Formal black tie Christmas party every year and annual summer BBQ/party firm wide.
If you're interested, then hit that apply button or reach out to Jack Lloyd directly on [email protected]
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