IT Senior Manager - Service ...

Clarify is growing at an impressive rate as we continue to broaden and deepen the solutions we provide to global enterprise technology brands and high growth scale-ups. As a result of our success, we’re looking for an IT Manager to join the Business Partnering team. As a security conscious and commercially aware IT expert, this is a high-impact opportunity to establish yourself within our growing organisation. Overview of responsibilities Oversee daily IT operations, ensuring smooth functionality across all systems, networks, and software applications​ Provide guidance, support, and mentorship to an IT Technician, delegating tasks and ensuring timely issue resolution​ Working to KPI’s in line with business needs​ Assisting with “hands on” day to day IT support ​ Serve as the first point of escalation for complex technical issues, providing hands-on support for troubleshooting, system maintenance, and network management​ Collaborating with our Learning Academy to identify and build training for new IT systems ​ Monitoring the use of equipment, software, and services to ensure functionality and efficiency​ Identifying the need for upgrades, configurations or new systems Experience Proven experience within an IT Manager position or similar role​ Strong commercial awareness​ Proven ability to prioritise effectively and manage the expectations of both internal and external stakeholders at all levels​ Excellent communication skills to all levels of the business and all technical abilities​ A proven track record delivering in a high-volume environment​ An excellent relationship builder with a friendly approach who is driven to deliver, autonomous and self-directed Technical Experience​ Windows IT Infrastructure​ Microsoft 365 deployments (Teams, Sharepoint et al)​ On Premise Active Directory with Group Policy Objects​ Azure AD with Microsoft InTune​ IP Networking design and administration​ PowerShell​ Support of remote office and home users​ Knowledge of our technology stack: Okta, Salesforce, Azure AD, Microsoft 365, Teams, SharePoint **Please note this role requires two days in our Theale office**