Service Operations Manager

Did you know KONE moves two billion people every day? As a global leader in the elevator and escalator industry, we employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared purpose, to shape the future of cities. In 2023, we had annual net sales of EUR 11.0 billion. We are currently looking for a Service Operations Manager- this person will be covering London, South of London within the M25. This is an exciting opportunity for anyone in or outside of the Lifts industry - this Individual will need to have excellent communication skills, solid management experience as they will have 7-10 direct reports and will need to lead with a high level of professionalism and dedication. Key Responsibilities: * Accountable for safety of employees and end-users, ensuring safety is a mindset without any compromises. * Accountable for leading the Maintenance operations and ensuring the quality and profitability of service delivery. * Accountable for making sure that individual target setting, and action planning takes place annually, and is followed-up in regular reviews. * Accountable for making sure that safety and business process are regularly audited, and needed corrective actions identified and implemented. * Accountable for their team’s received orders as well as that short- and long-term monetary targets are met, and that work is executed and invoiced Leadership / People management. * Leads and coaches the team of supervisors and manages the performance of the team through weekly 1-on-1 discussion with supervisors, regular field/customer visits with supervisors and regular field audits with supervisors. * Coach team of supervisors, to be customer centric. * Accountable that customer experience acceleration touchpoints are followed during the whole maintenance contract lifecycle. The Ideal candidate will have: * Managerial experience. * Operational experience. * Coaching & developing people skills sets. * Excellent communication skills. * Good IT skills including PowerPoint etc. * Good time management. * Problem solving skills. * Excellent Customer relationship management. * Driving license. "This role is not eligible for visa sponsorship.“ What KONE can offer: We offer a competitive salary, 25 days holiday and 8 additional Bank Holidays, Pension Scheme, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift industry, Bonus, Car, Private Medical Insurance, Kone Discounts, 24/7 GP Support & Wellbeing Access