Scheduler

Job Title: Scheduler  Location: Sheffield, S9 1BY - Near Meadowhall with great transport links  Salary: £24,960 per annum Contract Type: Permanent Hours: Full time 40 hours, Monday - Friday Right to live & work within the UK is required for this role. Role Summary: The Scheduler is responsible for the day-to-day servicing of Occupational Health referrals on behalf of Optima Health, for its clients. Through outbound calling, administrative processing, case management, proactive updates and query handling the Scheduler will ensure contractual KPI's are achieved, and a quality customer experience is delivered. Main Duties and Responsibilities: Contact employees to book appointments in line with set scheduling processes and volumes Where required, accurately log new referrals onto the referral management system, myOHportal Actively chase resource for referrals to ensure KPI performance is achieved Correctly log all activities on file notes within myOHportal Manage customer (internal and external) enquiries  Undergo relevant training and development programmes as required Actively contribute to team meetings and briefs Working in line with the Optima Health values – Shaping Tomorrow, We Do the Right Thing, One Team, Never Too Big to Care Experience, Skills, and Knowledge Required for the Role: Good written and verbal communication skills Good attention to detail Able to meet targets and deadlines Able to work under pressure and against challenging timescales Solutions focused Good IT / PC skills including Microsoft packages About Us: The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the combination of three leading businesses (Optima Health, TP Health and Healthwork), the new Optima Health is more than the consolidation of the individual legacy businesses, our combined and complementary capability means we can offer unrivalled clinical expertise and industry leading tailored solutions to our clients. Our aim is to improve the health and wellbeing of the UK workforce by supporting healthy high performance in our client organisations, helping them to achieve their full potential through their people. Optima Health not only provide an excellent package, but we also offer a structured induction and training programme in your first few weeks, with touchpoints all the way through and support from your Line Manager. One of our core values is One Team and growing and developing together is our key commitment. We offer tailored career development and opportunities for further training and qualifications, to support you in your career journey. What Can We Offer You? Competitive salary 25 days annual leave, plus bank holidays Buy and sell holiday scheme Pension scheme Health Cash Plan Career progression opportunities Employee Assistance Programme Cycle to work scheme Eye care test vouchers Flu vaccination scheme Employee discount scheme Life assurance Professional registrations fees paid Clinical Training Academy Optima Health is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All applicants meeting the minimum criteria for the role will receive consideration for employment without regard to age, gender or gender expression, disability, race or ethnicity, religion or belief or sexual orientation