Brand Ambassador / Sales associate

As our Brand Ambassador you are the face of Stressless® and are responsible for providing a complete shopping experience for our customers. Your focus is to create a friendly, welcoming and inclusive atmosphere where customers can immerse themselves in a smooth and relaxing brand experience. You are responsible for providing the highest levels of customer service, demonstrating exceptional product knowledge and building lasting relationships with customers. KEY RESPONSIBILITIES · Responsible for the daily store operations · Provides excellent customer service and maintains a pleasant shopping environment consistent with our brand image · Demonstrating Stressless® products in a way that highlights the brand values and emphasizes the advantages of our range over similar products. · Using the Stressless@home app to help customers configure their perfect Stressless® furniture. · Establish regular contacts with existing and potential customers, maintaining healthy customer relationship (phone, email, post, mailing lists etc.). · Completing sales, processing orders, and taking payments using electronic ePOS software. · Manages customer enquiries, feedbacks and after service matters · Keeping customers updated about the progress of their orders. · Working closely with colleagues from the store and head office, communicating effectively to ensure the smooth operation of the store. · Maintaining the immaculate appearance of store display, assisting in display changes and store merchandising. · Keeping all store areas tidy and clean. Daily re-dressing of store display and spot-cleaning when necessary. · Other duties as assigned IDEAL CANDIDATE · A motivated self-starter who carries out their tasks willingly · Good communicator, both verbal and written · Ready to work on a rota pattern that includes weekends · Constantly working to improve product knowledge and awareness of competitors · Well presented, maintaining professional image by staying well-groomed and smart · Experience in high ticket or luxury retail will be an advantage COMPANY BENEFITS · Competitive salary · Staff discount · Pension scheme · 20 days holiday increasing to 25 with length of service · Opportunities for career progression and personal development