Customer Support Advisor

Customer Support Advisor - Redruth - Permanent role - £ 26K The role is working shifts which are advised well in advance. 4 on 4 off shifts - Between 8 - 8 days or nights - All office based A great opportunity for a role in Customer services with a Global Company. As part of a customer service team, you will be working to support all customer enquiries both over the phone or via email. This is a great opportunity to work as part of this friendly team, providing support on product, service and billing enquiries. Duties * First point of contact for all customers responding to customer enquiries quickly and efficiently ensuring five-star customer service. * Making sure each call/email is logged correctly and clearly. * Chasing cases and escalating issues to relevant departments/on call engineers where necessary (and in consultation with Shift Supervisor) and following each issue to conclusion. * Assist with monthly customer surveys * Process sales orders for prepaid airtime cards for agreed customers * Investigate alarms, issue outage reports, act on high usage alerts and resolving any and all service issues. Whether network or remote customer related Skills required * Ability to work shifts * Excellent communication skills (verbal & written) * Confident and clear Telephone manner * To be able to achieve SC security clearance -you will need to have lived in the UK for 5 years or longer * Good IT skills This role is an exciting opportunity to join a busy team with a company that looks after its staff. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age