Business Analyst – Procurement to Pay & Source to Contract

Business Analyst – Procurement to Pay & Source to Contract Location: UK Reporting to: IT Service Manager, Finance & Procurement About Swissport We are a global leader in sustainable and responsible airport services provision, renowned for our unwavering commitment to safety, operational excellence, and exceptional service, shaping a future where air travel thrives on reliability, efficiency, and experience. In 2023, with the support of more than 60,000 colleagues, Swissport provided best-in-class airport ground services for some 232 million airline passengers and handled roughly 4.7 million tons of air freight at 115 cargo centres. Across a global network that is unparalleled in the industry, Swissport served airlines at 286 airports in 44 countries across six continents. The culture of Swissport is shaped by our corporate values, which guide our actions and decision-making processes. These values are at the core of our culture, shaping our business and underpinning our commitment to measuring our impact. They capture the essence of who we are at Swissport and help us deliver value across the entire company. "Show You Care" underlines that our actions are perceived and valued from the perspective of the people around us. So, whatever we do, we do it purposefully and consciously, taking in the perspective of our colleagues, customers, and passengers. “Doing the right things” means that we do the things that are valuable to our colleagues, customers, and passengers. We are trained to do this safely and trusted to do the right thing in any given situation. "Win as a Team" highlights the importance of teamwork. Either we win as a team, or we fall as individuals. Together, we can surpass ourselves and handle any situation. These values capture the essence of who we are and our unwavering commitment to excellence, and give actionable guidance for individual behaviour of employees, leaders, and executives, serving as a compass for how to act and deliver. Role purpose: Your role will be responsible for driving efficiency, stability, security, standardisation and innovation across the Finance applications, particularly those relating to the Procurement to Pay, Source to Contract and Spend Analysis processes, although not restricted to these. Working closely with the wider Applications team, as well as third party support partners, you will be involved in the development of the applications in your field leading to more efficient processes for the benefit of all users, as well as ensuring systems security and integrity. Predominantly with SAP, you will assist with the completion of ad-hoc projects related to processing and related interface systems, to ensure the users can get the best out of the applications and meet the ever-changing needs of the finance departments. An in-depth knowledge of the SAP modules adopted within Swissport and a proven ability in the delivery of SAP technical solutions (customised forms, programs, interfaces etc) will be required. What you will do: Develop Finance and Procurement Applications (70% of time) Initially, roll-out of Zycus according to the roadmap ensuring: -Add new companies and clusters to the SAP integration scope. -Participate in the test preparation executing the IT related tasks and work with business stakeholders. -Ensure integrations to other applications are robust and secure. Participate in Master Data improvements initiatives related to P2P. Support Sievo (Spend Management tool) day to day activities and collaborate with vendor and internal IT team for further rollouts. Act as the Single Point of Contact for all Legal Entities for P2P IT Systems Liaise with Supplier Ecosystem support partners on any issues which require their expertise, including: -Cognitus -Sievo -Zycus -Arcplace Work closely with the project leads from strategic finance projects to accomplish smooth integration of the P2P processes. Work with SMEs and Process Owners in P2P to gather all necessary information for new demands and systems changes. Work with external partners to align on roles and responsibilities for each project and ensure proper integration for the P2P process. Develop and maintains standard training documentation using the most appropriate tool to deliver via an LMS if possible. Other (30% of time) Analyse service tickets to respond and resolve in SLA’s agreed times. Follow the support process framework for Incident, Change, Request and Problem management. Ensure the update of the system documentation along the application lifecycle. Monitor the data flow and interfaces errors in source and target Systems – API’s and file transfers. About You: Core skills & competencies Robust problem-solving and analytical skills Proven ability to work under pressure, both independently and as part of a team Excellent communication skills are essential to gain the support and trust of users. Working in global environment – supporting teams in different locations and with virtual tools. Fluent written and spoken English. Fluency in another language as an advantage (preferably Spanish or German) Expertise & knowledge Systems and process analysis Working experience in a P2P environment including spend analysis. Knowledge of SAP FI-CO, AP, AR, MM Desired Change Management Experience in driving global projects within F&A, ideally in P2P in particular. Ability to translate technical requirements to the business and ultimately bridge the gap between technical and business users using appropriate language. Technology Understanding of the SAP Enterprise structure and FIN Related Master Data Understand the system interfaces methods (API’s, SFTP, Middleware) Advanced knowledge of MS Office (Word, Excel, Outlook, PowerPoint) Qualifications Relevant IT Qualifications and experience SAP Certifications in the areas covered in above section preferred