About the Company:
Our client, a leading holiday company offering group tours worldwide, is looking for a dedicated Flights & Travel Operations Coordinator to join their small and friendly Flights and Operations team. This role is crucial in ensuring tours are meticulously planned and organised, delivering exceptional customer service.
About the Role:
Are you passionate about travel and the outdoors? Do you have a keen eye for detail and experience in the travel industry? If so, we have the perfect opportunity for you!
Responsibilities:
- Manage flight bookings, including ticketing and handling client requests for extras such as ad-hoc seats, group bookings, domestic add-ons, and upgrades.
- Issue variable airline fares, reissues, and refunds.
- Handle schedule changes by liaising with suppliers and clients.
- Produce accurate travel documents and flight manifests within strict deadlines.
- Communicate effectively with clients across all channels.
- Assist in producing reports, documentation, and statistics for suppliers, leaders, and airport representatives.
- Occasional support the Duty Officer out of office hours.
Qualifications:
Experience in the travel industry, particularly in operations, sales support, or administration.
Required Skills:
- Strong attention to detail and excellent numeracy and written skills.
- GDS experience.
- Proficiency in general IT skills and excellent communication and customer service abilities.
- Ability to work autonomously and as part of a team.
- Highly organised with the ability to workload.
- Pro-active problem solver with a strong sense of responsibility.
Pay range and compensation package:
Competitive salary up to £24,000. Flexible hybrid working model: 3 days in the office, 2 days from home. Discounted holidays. Opportunity to work in a dynamic and friendly team passionate about travel and the outdoors. Be part of a company that values connection, ambition, responsibility, and expertise.
Equal Opportunity Statement:
Include a statement on commitment to diversity and inclusivity.