Customer Enablement Advisor

Are your someone who enjoys talking to people and finding a resolution? We always endeavour to make our customer journey from order to installation a smooth and efficient one but regretfully there are times when there are bumps in the road. We need to own and resolve these bumps, plus feedback to help avoid in the future – this is where our Enablement Team come in. You will need to be someone who enjoys speaking to people, you will also be someone who does not shy away from having those “more difficult” conversations. These are tricky to have but  we will train and develop you so you view these as rewarding, provding you with a set of skills that will undoubtedly benefit you and your future career. There is lots to learn about our customer journey, what is involved in surveying and installing our Fibre network, you will speak with lots of people from different departments and we will train you around handling and managing a multitude of different customer queries. The team thrive on great results and as well as a sense of satisfaction are rewarded with commission payments. The team all earn their realistic OTE, which is £35,000. Note: As we need to speak to customers outside of normal hours on occasions, this role would require a shift from 10.00am to 6.30pm once a week, with a Saturday, which can be worked from home, on a rota basis circa once every 4 weeks, with a day of in lieu during the week. Gigaclear is a growing Fibre Broadband (FTTP / FTTH) company, having grown from 100 to circa 800 employees over the past 6 years, we are developing our fibre-to-the-premises broadband infrastructure to some of the most difficult to reach areas of the UK, empowering those communities with broadband to rival any city. Staff rewards, benefits and opportunities We foster a collaborative, engaging culture that empowers staff to grow and maximise their skills. We want to challenge our people in a fair environment where hard work is rewarded and a path for progression is open to all. Generous employer pension; up to 8% matched contribution  Income protection & life assurance  25 days holiday (plus bank holidays), holiday purchase scheme and Yay Days!   Health cash plan, 24/7 remote GP access and Employee Assistance Programme including counselling & legal advice  Unlimited access to online training and development content via our Learning Management System  Long service benefits and monthly employee recognition  Enhanced maternity and paternity provisions  Flexible working environment  Health & Wellbeing initiatives and company funded social events  Our values Our approach is to work guided by our mission, vision and values. Find a way, Be committed, Do the right thing, Keep it simple