Account Manager

Role Overview: Our client are looking for an experienced Account Manager to manage and nurture key enterprise-level accounts. You will be responsible for maintaining strong relationships with our clients, ensuring high satisfaction, and driving growth through upselling and cross-selling opportunities. The role focuses solely on account management, without any new business development responsibilities. Your primary goal will be to ensure the retention and expansion of existing accounts, maximizing client value through our range of solutions. You will be a trusted partner to our enterprise clients, ensuring that their business needs are met and aligned with our clients offerings. Key Responsibilities: • Account Management: Serve as the primary point of contact for enterprise-level clients, maintaining regular communication and building strong, long-term relationships. • Retention & Growth: Ensure high levels of client satisfaction and retention by understanding clients' business objectives and aligning our clients solutions to meet their needs. • Upsell & Cross-sell: Identify opportunities for account growth through upselling additional services and cross-selling relevant products, with a strong focus on value-added offerings. • Client Onboarding: Oversee the onboarding process for new services or products within existing accounts, ensuring smooth implementation and adoption. • Client Advocacy: Act as an advocate for the client internally, ensuring their feedback is communicated and addressed across relevant teams (e.g., product, customer success, technical support). • Strategic Planning: Develop and execute account plans, identifying long-term goals, expansion strategies, and risk mitigation to enhance the client relationship. • Reporting & Analytics: Provide regular updates on account health, including performance metrics, renewal risk, and growth opportunities. Deliver detailed reports to both internal stakeholders and clients. • Contract Renewals: Lead the renewal process, negotiating terms and ensuring ongoing engagement, while minimizing churn risk. • Cross-functional Collaboration: Work closely with Sales, Customer Success, and Product teams to ensure client satisfaction, address issues, and optimize service delivery. • Client Meetings & Reviews: Conduct regular performance reviews with clients to discuss KPIs, performance metrics, and business objectives, ensuring continual alignment with our clients solutions. Key Requirements: • Experience: 3+ years of account management experience, preferably managing enterprise-level clients in the software or technology industry. • Proven Success: Demonstrated track record of growing and retaining large, strategic accounts. • Client Focus: Ability to build strong relationships with senior decision-makers, including C-suite executives, and serve as a trusted advisor. • Collaboration: Strong team player, able to work cross-functionally to ensure seamless client service. • Customer-Centric Mindset: A passion for understanding client needs and delivering exceptional service. •Results-Driven: Proven ability to meet and exceed KPIs related to account growth, retention, and client satisfaction. Package: • Competitive Salary (DOE) + Commission based on your performance and the teams performance. • Fully remote working, with option to go into the office • Flexible working hours • A start-up environment where you’ll have a voice in the business as our client grows their products and services. If interested, apply and we will be in touch to discuss further!