Customer Service Manager

Customer Service Manager / Full time / Permanent / £43,000 - £47,000 My client, a leading financial services organisation, are looking for a Customer Service Manager to join them on a full time permanent basis. As a Customer Service Manager in this role you will be responsible for managing a large team who provide administration support for customers. You should be confident in communicating and have previous experience in managing a team. Role and Responsibilities: Develop and maintain service levels in the department Manage, train and develop your team and team leaders Confidently identify training and development needs for individuals in the department Ensure quality levels are met Review and improve processes where necessary and update the team accordingly Manage complaints Ensure calls are monitored and reviewed regularly Work to regulatory standards and ensure compliance levels are maintained Monthly reporting on the department and its performance Set targets in the department and ensure they are metEssential Skills: A minimum of two years’ experience in a similar role Financial services experience would be preferred Experienced in managing a team and conducting appraisals/ employee development Strong communicator with great interpersonal skills Previous experience in working in a regulated environment would be advantageousPackage: £43,000 - £47,000 base salary Hybrid working Opportunity to gain professional qualifications Excellent pension and bonus schemesCustomer Service Manager / Full time / Permanent / £43,000 - £47,000