Key Account Manager (Permanent)

Askable has been changing the game in research and insights since 2017. We’ve gone from 0-40 people in 6 years and following another stellar year of growth, we’re looking to bring on the right people to help us get to the next level. Our platform was built by UX researchers, for UX researchers. Our customers' experience comes first, always. Our company culture is very precious and highly valued. At Askable, culture is more than having Friday beers, company ‘fun days’ and other benefits (sure, we do these things too), culture here is about creating a sense of belonging, and helping every person unlock their ultimate impact . You’ll be working with a specific set of brands and have a primary goal of growing their spend and usage over time. These brands are a subset of the top companies that Askable is an approved vendor for. You will drive account development & revenue growth leading to customer satisfaction and on-going customer loyalty through continuous improvement and focused innovation initiatives. You will build and foster strategic relationships and will be at the forefront of our customers’ digital transformation journeys, working jointly with these customers to merge business vision with solution roadmaps to enable successful transformation. Account Growth and Management: Grow Askable's top accounts by boosting spend and usage, while maintaining and strengthening client relationships through effective communication and support. Lead Management: Spearheading the identification and qualification of leads, fostering opportunity development, and meticulously tracking progress to optimise sales strategies. Sales Initiatives and Travel: Engage in proactive sales initiatives, including upselling and cross-selling Askable's product line, and conduct regular face-to-face client meetings, often in Sydney and Melbourne. Deliver compelling demonstrations to new teams in existing accounts and create custom solutions tailored to unique client needs. Active User and Team Growth in Key Brands : Focus on increasing the number of active users and teams within key brands, ensuring deep platform engagement and long-term commitment. Performance Tracking and Usage Optimisation: Monitor key account performance, develop strategies to optimise account usage and spend, and ensure clients are on the right trajectory for growth. Sales Forecasting: Collaborating with the Head of Sales to predict and deliver accurate sales forecasts, contributing to strategic planning and target achievement. Technology Proficiency: Effectively utilising key company systems, including Hubspot, LinkedIn Sales Navigator, and Keynote, to manage and grow business efficiently. Experience with sales frameworks in the past. Bonus if you’ve read and worked with The Challenger Sale and The Sales Acceleration Formula Influence-without-authority (Bonus if you enjoy posting on Linkedin and building your own personal brand) But if you’re genuinely interested in this role, let’s chat about them over coffee instead At Askable, we are committed to building diverse teams so please apply even if your past experience doesn’t align perfectly with the requirements. Our Head of UK started out in sales, with literally 0 sales experience but had the attitude of learning it, and learning it quickly. Please no recruiters or offshore enquiries