1st Line IT Support

Are you looking to support the IT infrastructure of a UK leading charity organisation? This is an exciting opportunity for an IT professional with experience providing 1st line support to a company's infrastructure. The opportunity will be the front line, responding to incoming issues, as well as being involved in a range of exciting projects. You will be joining a team of 5, reporting in to the IT Service Desk Manager. This role is perfect for a IT professional who is able to support with a varied range of IT issues, be proactive in handling tasks and be able to demonstrate attention to detail when troubleshooting. Key Responsibilities: First line response to daily IT issues Managing and triaging tickets within the SLAs Demonstrate quality customer service Troubleshoot IT issues or request with a high level of detail Use Active Directory for account creationBenefits: Generous annual leave Annual leave purchasing scheme Blue light card discount And many more…This is an exciting opportunity that offers a competitive salary of up to £24,500. This role offers remote working with the requirement to travel on occasion