Join us as a Fraud Lead in Take Payments
- If you have strong team leadership skills, this is a chance to take on a role with high levels of responsibility and exposure to internal and external stakeholders
- Joining us in Fraud Prevention within the Middle Office function supporting Tyl by NatWest and Payit customer brands, you’ll lead your function to achieve their KPIs and SLAs, delivering successful and appropriate customer and business outcomes
- Through great leadership, you'll drive improvements in productivity, efficiency and service performance by leading, coaching, inspiring and developing the skills of your people
What you'll do
It’s critical that we protect our customers and communities against fraud, and you’ll play a key role in making sure we achieve this. As a Fraud Lead, you’ll be leading a multi-skilled Fraud Prevention function with the ability to constantly flex to emerging trends and prevent customer losses within an agreed fraud loss budget.
With strong people and resource management, you’ll maintain a focus on optimising capacity, reducing costs and increasing productivity while reducing operational losses and operational errors so your function can successfully support our customers.
You’ll also be:
- Delivering coaching on using red flag indicators and leveraging data from a range of systems to help detect fraudsters and protect our customers from financial crime
- Managing risk, developing and delivering continuous improvement and driving the strategic direction of the function
- Helping to define performance indicators, and measure and report critical MI to enable the right decision making
- Overseeing KPIs and taking actions to make sure that the function maintains healthy matrices
- Maintaining effective relationships with internal and external stakeholders, engaging and influencing them for efficiency gains, and keeping them up to date with any changes
The skills you'll need
We’re looking for someone with a background in fraud prevention or financial crime, with an understanding of the industry and its customers as well as the Contingent Reimbursement Model and Disputes schemes. Experience working with payments products is essential, and having worked in merchant acquiring is preferred.
You'll have the ability to independently draw on your analytical and creative problem solving skills and understanding of data to rapidly provide effective solutions to business problems. An understanding of the card network schemes would be beneficial.
You’ll also need:
- A thorough understanding of products, processes, and relevant banking systems
- People management experience and a background in leading diverse operational teams
- An understanding of how to identify and deliver continuous improvements and change initiatives
- Confidence working in an ambiguous and fast-paced environment
- A background of working with risk, compliance, and legal issues
- The ability to collaborate with all levels across business areas and the wider organisation