Chief of Staff - HR

Let's transform banking forever

ClearBank is built on the belief that banking infrastructure shouldn't slow down progress. Quite the opposite. Speed it up and that's when you unlock potential. When you really start to innovate.

That spirit and 'can-do' attitude is why our clients - from FinTech's and crypto platforms, to banks and credit unions - choose to use our API to power their banking infrastructure.

But it's our people who are the stars here. They power that innovation, push harder to break boundaries. They make coming to work (or working from home) fun. They're the ones we trust to catapult our clients to success. Just as they trust us to build a business that's always striding forward.

What you can expect:

ClearBank is a place where you can do things differently and challenge the status quo. We will give you a high level of autonomy and transparency, and we trust you to make the right decisions for the bank. This is Where You Can have impact from day one.

If that excites you, how about joining our team as Chief of Staff to the ClearBank Chief Human Resources Officer? As a key member of the HR leadership team, and delegate of the CHRO, your role will include:

1. Playing a key role in developing and driving the delivery of our ambitious people strategy, enabling the strategic growth of our business.
2. Being a trusted advisor and strategic partner to the Chief Human Resources Officer, empowered to act and deliver on their behalf.
3. Drive the HR optimisation plan, delivering a more efficient and effective HR model through automation, systems improvements and strategic focus, enabling us to scale with the business.
4. Accountability and management of the HR budget, working in partnership with department heads and Finance, ensuring effective and controlled cost discipline in line with strategic priorities.
5. Supporting the implementation and embedment of the ClearBank operating model, ensuring that shared HR services are being delivered effectively to the EU and UK banks.
6. Driving a culture of high performance and individual accountability within HR. Accountable for the HR leadership team meeting, HR SteerCo, and monthly all hands, focused on driving strategic discussions and a commercial outlook.
7. Owning the reporting of people activities for various cyclical executive and Board reporting across the bank (monthly / quarterly).
8. Owning people related risks and controls including cyclical reporting.
9. Management of ad-hoc projects in line with strategic priorities.

What you'll bring

To excel in this role, you'll need:

1. Experience within a fast-paced high growth focused environment, ideally in a scale up business.
2. Experience running a department and delivering commercial outcomes, ideally you'll have Chief of Staff or Business Management experience.
3. Strong commercial acumen and proven experience of cost management.
4. The ability to think strategically about the people agenda and shape the future of how we operate with a bias to action and hands on approach.
5. To be a resilient self-starter that can manage ambiguity and create from scratch: you'll be driving the agenda for the function so the ability to 'make it happen' sits within your control. There is a lot to build, shape and implement.
6. This is an individual contributor role; the incumbent must be able to deliver through influence and drive high performance without direct control.
7. Adaptability, resiliency and a continuous improvement mindset.
8. To deliver quality outcomes with strong attention to detail and the ability to distil complex information into concise updates and c-suite reports.
9. Strong organisational and time management skills, with the ability to manage multiple priorities, deliver at pace and meet deadlines.
10. Excellent interpersonal and communication skills, with the ability to build relationships and effectively influence stakeholders at all levels.

What makes a great ClearBank team member? Does this sound like you?

1. You focus on solutions and positive outcomes, thinking radically and responsibly to find the best result for our customers, your colleagues and the bank.
2. You actively seek feedback from others to drive your growth and development, always assuming positive intent from others and develop strong, trusting relationships with your colleagues and customers: you really, genuinely care.
3. You always strive for the highest quality, but you know that done is better than perfect; you welcome a challenge knowing that they learn as you go and iterate.
4. 'I' before 'we', isn't in your vocabulary.

If this sounds like you then we encourage you to dust off that CV and apply!

What we offer in return

1. We're flexible - We support a culture of flexibility which allows our employees to achieve a strong work-life balance.
2. Offices - Work in a way that works for you - whether that's in the office, at home, or hybrid.
3. Holiday - 27 days of annual leave per year, plus bank holidays.
4. Work abroad - You have the flexibility to work outside of the UK for up to 30 days in a rolling 12-month period.
5. Socials - Regular social events open to all.
6. Holiday swap - Option to swap your bank holidays to any other day of your choice.
7. Wellbeing - 24/7 employee assistance programme including mental health support, life assurance and income protection.
8. Bigger than ClearBank - Take a couple of days per year to do something that matters to you.
9. Healthy living - Private healthcare and discounted dental cover, with employee perks and discounts.
10. Family - Enhanced family-friendly leave.
11. Personal development - We offer personal development budgets, opportunities to take part in role-related training and unlimited LinkedIn Learning.

A little bit more about us!

ClearBank is Where You Can belong:

At ClearBank we think about Diversity, Equity and Inclusion (DE&I) a lot. Not because we think we should. But because we know we should - how else can we build a happy workforce and be successful as a business. We're committed to making sure our teams reflect society. And we put energy and effort into making this a place where everyone feels at home, where they're given the trust and encouragement to do their very best work.

Our hiring process and what you can expect:

Application: a member of our talent acquisition team will review your application against the key requirements for the role and let you know within two weeks whether you're moving forward to the next stage.

Screening: You'll spend 30-45 minutes speaking to one of our recruiters learning more about the role and ClearBank, and we'll get it know more about you, your experience and how your skills align with the role (this will be via phone or Teams video call). You can expect to hear back from us within seven days following this meeting (if things are taking longer than expected, we'll let you know that too).

First Interview: You'll spend one hour with the hiring manager/hiring team focussing on your skills, competencies and your ways of working at the same time we'll give you time to ask more questions about the role, the team and learn more about the ClearBank culture. This will be via Teams.

Second Interview: This may be either a competency-based interview, or case study/take home assignment (that shouldn't take you more than a few hours to prepare) and present back to the hiring team and discuss your approaches and ideas.

Final Stage: Depending on the level of the role, you will have a final meeting with the Head of Department. This will be around 45-60 minutes.

Offer: Congratulations! Get ready for transform banking forever!

Our commitment to you as a candidate:

We will always try our best to get back to you within seven days of your interview whether you've been successful or not and provide you with feedback. Sometimes things take a little longer, so we may not have a decision to share but we will get it touch to let you know we need a little more time.

We're unable to provide specific individual feedback at the application or screening stage but know that your application was reviewed and considered carefully.

Equal Opportunities

ClearBank is committed to ensuring equal opportunities throughout every stage of the recruitment process. ClearBank recognises that diversity is vital to the long-term success of the business in the communities and markets in which it operates.

The legal bit

By submitting your CV to ClearBank Limited you are providing your consent for us to use the information you provide for recruitment purposes.