Night Manager

The Courthouse Hotel Shoreditch is a 5-star property that combines the grandeur of a Grade2 listed Baroque style building with laid-back personalized service, forming the perfect alchemy. We are located in the centre of Shoreditch, famed for its buzzing nightlife and eccentric charm. Our facilities consist of 128 guest rooms and suites, a unique restaurant concept, 3 bars including a roof top bar, 11 event spaces, a 196-seat screening room, 2 lane bowling alley, luxurious spa, swimming pool and fitness centre. POSITION TITLE: Night Manager REPORTS TO: Front Office Manager This role is responsible for the entire hotel overnight as well as the supervision of the Reception and Concierge teams, ensuring exceptional guest service is delivered predominantly at guest arrival and departure touchpoints; but also, throughout the guest stay. Responsibilities: Ensure the safe being of all guests, colleagues, and the hotel overnight Gatekeep and maintain the hotel guest logbook Manage and follow-up on guest concerns, feedback and requests Manage hotel room inventory and allocate guest rooms prior to arrival Greet and recognise regular and VIP guests Coordinate with housekeeping all arrivals, departures and guest requests Organise special guest arrangements Undertake regular floor and hotel walks Undertake night audit and reporting functions accurately and timely Obtain and update guest preferences Check in/out guests including rooming on arrival Maximise room occupancy and rates and use up-selling techniques to promote hotel services and facilities Be fully conversant in Opera system And what do you get in return? Competitive salary 28 days holidays (Including bank holidays) Meals provided when on duty. Staff rates for friends & family across all the company hotels (subject to availability) Workplace pension Eligibility In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process. The Courthouse Hotel Shoreditch is an equal opportunities employer. Due to the high volume of applicants, we will only respond to candidates with suitable experience. If you haven't heard from us within 14 days please consider your application to have been unsuccessful . TPBN1_UKCT