Contract Manager

Position: Contract Manager - 2SFG Rogerstone Department: Operations Reports to Area or Regional Manager Date: October 2024 Job Purpose To ensure a strong, effective and profitable delivery of the full range of recruitment services provided by the Company to an assigned contract(s) in line with the agreed SLA / KPI's. Working as a strategic partner to our client ensuring we add value and positively contribute to productivity/production, quality, H&S and people objectives. Consistently promote and strive to deliver the Company and wider Group mission, vision, values and strategy. Accountabilities & Responsibilities Leadership and Management - Effectively manage a team, putting in place appropriate targets and objectives to ensure service delivery is in line with the agreed SLA / KPI's. Be approachable, receptive and supportive. Motivate and inspire! Workforce Planning - Continuous review of the needs and priorities of our client to ensure there is adequate resource and appropriate skills within the internal team to achieve objectives. Utilise best practice recruitment processes in order to ensure that the right calibre of individual is recruited Team Development - Ensure that all new starters are onboarded in line with Company standards. Provision of consistent and regular performance coaching and review. PDR's to be completed with all direct reports no less than every 6 months. Prioritise the provision of training solutions for any identified development needs Forecasting and Management of Requirements - Obtain and fully understand the client forecasted labour requirement. Develop a comprehensive understanding of the local labour market including competitor information to be able to drive intelligent candidate attraction. Where such is a requirement of the contract / regional structure, effectively plan recruitment and manage the labour pool to ensure candidate flow is understood and fill rates are achieved. Where necessary and agreed, communicate with the NRC and/or other Group providers to support candidate flow. Develop and maintain strong links and relationships with local Job Centres and Work Placement Providers. Continuous communication with our client to provide comprehensive updates on candidate pool/flow with clear identification of any potential shortfall Relationship Management - Build and maintain a strategic relationship with our client based upon partnership. Gain a thorough understanding of our clients issues, goals and desires to ensure appropriate solutions are delivered. Identify and realise any additional cross selling opportunity within the contract and opportunities to introduce services provided by other Group brands Compliance and H&S - Ensure that all activities meet with Company and client policy, procedure and relevant legislation. Drive and promote good health and safety practices to ensure that any risk is minimised. Conduct regular audits to ensure 100% conformance of the contract(s) Colleague Management, Support and Welfare - Ensure the engagement of our workforce by fostering a culture of fairness, transparency and consistency. Monitor conduct, performance and attendance to ensure such is being adequately addressed and identify any issues that may need to be escalated to Human Resources. Be approachable and ensure that all complaints/queries are resolved without delay. Ensure all colleagues are treated with dignity and any commitments are fulfilled Customer Focus - Embed and promote a customer centric orientation and ethos within the team to ensure that our client and all colleagues are provided with an exceptional experience of the Company Budget Responsibility - Development of the annual budget in conjunction with line manager. Ensure all costs of operation are appropriately monitored and authorised to ensure that the contract(s) achieves budget and net operating profit target Continuous Improvement - Continually review the standard operating processes and policy to ensure optimal performance. Promote changes where necessary to ensure efficiency and effectiveness of the operation. Data Recording and Reporting - Ensure that appropriate and accurate data is recorded to allow KPI and MI reporting in line with agreed formats and timescales. Completion of any necessary payroll processes to ensure that all colleagues are paid correctly, first time and every time Self Development - Ensure completion of PDR every 6 months. Be familiar, engage and positively contribute to Company communications. Proactively liaise with peers to share knowledge and experiences. Pursue personal development of skills and knowledge necessary to excel within the role. Key Skills Communication Able to effectively communicate at all levels Self Motivating Able to drive and inspire self to achieve results and continuous improvement Leadership and Coaching Demonstrates effective leadership/management skills by clear direction, coaching, delegation and supportive techniques as appropriate to ensure the continuous development of team members Attention to Detail Excellent attention to detail to ensure accuracy of own work and encourage the same for team members Problem Solving Well developed analytical and collaborative skills to aid good decision making Commercial Awareness Excellent commercial acumen, able to understand budget/P&L financial statements for the Site Challenge-trg Recruitment Ltd is acting as an employment business in relation to this vacancy We provide equal employment opportunities (EEO) in all our employment practices to all employees, temporary workers, and applicants for employment without regard to age, gender reassignment, married or civil partnership, pregnancy or maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex and sexual orientation