Supply Chain & Customer Services Manager

Customer Supply Chain Manager The leader of your pack is: Head of Supply Chain Operations Lily’s Headquarters: - Goodge Street, Fitzrovia Equality and Inclusiveness at Lily’s Kitchen: - At Lily’s Kitchen, we want to build and maintain a values-driven culture of trust and inclusion, one that empowers people safely and comfortably to express every characteristic of their personal identity and experience. We’re committed to supporting and encouraging a diverse and inclusive workforce. That means that whatever your ethnic origin, religion, gender, sexual orientation, gender identity, gender expression, age or status as an individual with a disability , you’ll get all the opportunities, respect and support you’d expect from a passionate business that cares about its people (as well as its pets). We strongly encourage people of colour, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, individuals with disabilities and/or other people from underrepresented groups to apply. Lily’s Kitchen is an equal opportunity employer and welcomes everyone to our team. If you need reasonable accommodation at any point in the application or interview process, please let us know. This is a hybrid role, with a mix between working 2 days a week (or more if you prefer) in our beautiful central London office (Goodge Street) and working from home. Your Lily’s Kitchen Promise – Pets, People & Planet :- Every single member of the Lily’s Kitchen team pledges to uphold our B Corp and broader sustainability strategy personally, within their respective departments, and across the entire company. This commitment is demonstrated through actively advancing areas of responsibility within their teams, adhering to sustainability targets set by the company and departments, actively participating in sustainability discussions and decision-making processes, and fostering a team culture that is deeply passionate about the overall wellbeing of people, the planet and of course, pets. Aligned with our commitment to being a force for good and championing ESG initiatives, financial compensation and reward is driven by annual objectives and performance, including the successful achievement of a social and environmental objective. Your role at Lily’s Kitchen: You will lead, manage and co-ordinate manage all aspects of our Customer Supply Chain. You will also drive process improvements with our customers and ensure Lily’s Kitchen is set up for future growth. Customer Relationship Management Manage Lily’s Kitchen Supply Chain relationships with Lily’s Kitchen top strategic customers. Supply Chain Availability Lead data driven analysis on key supply chain and customer metrics including OTIF, Vehicle Capacity Utilisation, On-Shelf Availability and Freshness. Drive improvements in customer service levels (OTIF) through root cause analysis. Supply Chain Costs Manage the Variable Distribution budget for customer deliveries. Lead customer supply chain projects from and drive retailer value and cost saving initiatives. Identify process improvement opportunities to better serve our customers. Internal Stakeholder Management Collaborate with the Sales teams on in month performance, sales and marketing projects and issue resolution. Line Management Manage, support and mentor the Customer Supply team, initially focussing on the UK with later scope to broaden to the international team. Set clear team and personal objectives, driving performance to deliver business targets. Support your team, working towards career and development goals to build talent from within the team. Strong line management experience. Strong FMCG Supply Chain experience and a deep understanding of customer supply chains, customer KPIs and the O2C process. Excellent stakeholder management, and the ability to build strong interpersonal relationships with internal and external partners. Strong analytical skills and excellent attention to detail with advanced use of Excel. At Lily’s Kitchen we believe that everyone should enjoy their time at work. Dogs at work; Flexible Working: flexitime, working from home, part-time working, flexible support, faith based public holidays Save for the Future and Protect Loved ones: a pension plan that goes beyond, the option for salary exchange and an option of an ethical pension fund reflecting our team’s attitudes and needs. Plus, a life assurance scheme to look after those that depend on you. Our team’s health and wellbeing is very important to us and we offer private medical, private dental, employee assistance programme, mental first aiders and a cycle to work scheme (and an electric car salary sacrifice scheme). Supporting our community: with a volunteering allowance we can give back to causes we are passionate about. Plus supporting and having fun together as a team. Lily’s Kitchen Story At Lily’s Kitchen we are pet food pioneers. We are changing the game with our mission to provide proper food for cats and dogs all over the world. Lily’s Kitchen was founded in London in 2009, by Henrietta Morrison who set out to feed her beloved dog, Lily, food she could trust. Lily’s Kitchen is now the No1 Brand in premium natural pet food, still focusing on the mission to inspire pet parents to feed their four-legged friends natural, proper food for pets. Lily’s Kitchen was a founding member of the UK B Corp movement and the first pet food brand in the world to achieve B Corp status. Determined to use business as a force for good, Lily’s Kitchen has recently partnered with Dogs Trust to support dogs in need and are proud to lend a paw to charitable causes. We sell our nutritious natural recipes for cats and dogs in over 1,000 stockists, like Waitrose, Tesco, Ocado, organic food shops, vets, independent pet shops and garden centres all over the UK. We also sell internationally and are now sold in more than 30 countries worldwide. We recruit to our values at Lily’s Kitchen: Respectful.