Customer service advisor

Job Title:  Customer Service Advisor – Telematics  Location:  Crewe, Cheshire Salary:  Up To £24,000 + monthly bonus We are seeking a skilled and customer-focused individual to join our team as a Customer Service Advisor here at Radius. Our Customer Service Advisors are really important to us. You will play a vital role in providing exceptional support to our customers, ensuring their satisfaction and resolving any issues they may encounter. We would love to welcome you to our  Crewe office; working hours are  Monday -  Friday between 8:30am – 5:00pm. What will your day to day look like? Engage with customers professionally and empathetically, actively listening to their concerns and providing effective solutions via inbound calls, webchats, emails and helpdesk tickets. Troubleshoot and resolve customer enquiries, 1st line technical issues, and service-related problems in a timely manner. Demonstrate in-depth knowledge of our systems – don’t worry, we’ll train you on this. Educate customers on the functionalities and benefits of our products to enhance their understanding and usage. Maintain accurate and detailed records of customer interactions and transactions in our CRM system. Escalate critical issues to the appropriate departments and follow up to ensure timely resolution. Identify and share opportunities for process improvement and contribute to the enhancement of customer service procedures. What do we expect of you? Proven experience in a customer service role. Strong communication skills – you may be required to articulate come complex concepts in a clear and concise manner. Proficiency in working across multiple platforms such as inbound calls, webchats, emails, and tickets. Excellent problem-solving skills, with the ability to think analytically and provide effective solutions. Outstanding interpersonal skills, with the ability to build rapport and establish positive relationships with customers. Detail-oriented mindset, with strong organisational and multitasking abilities. Flexibility to adapt to changing priorities. A team player and can-do attitude. Good knowledge of  Microsoft  Office  Products. Good standard of literacy in written  English. What can you expect of us? Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions. You’ll also have access to our competitive reward and benefits package, which includes: Performance-related bonus scheme Pension Life assurance Employee fuel card scheme Electric Vehicle scheme Employee assistance programme Wellness and healthcare assistance via ‘ Help@Hand’ by Unum ‘ Cycle to work’ scheme Free breakfast daily in the office And of course, you will be part of a modern purpose-built space in Crewe that will provide you with an outstanding working environment complete with onsite gym, cafe, games rooms, and more! Who are we? Radius is an ambitious, forward-thinking global business who build transformative solutions for our customers to deliver best-in-class sustainable mobility, connectivity and technology solutions.  We support our customers with a range of products and services to meet their needs. Since 1990 our ambition has never wavered. From humble beginnings, our vision and drive has seen us venture into new markets with confidence and stay ahead of market trends. Our mission is to help businesses of all sizes adapt to the future and take advantage of the opportunities that change brings.  Sustainability is at the core of our offering. With our leading e-mobility solutions, we’re committed to guiding businesses through the energy transition, building solutions for a more sustainable, connected future. This is where you come in. We are on a journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. Still curious? If you’re interested but not sure if you have all the criteria listed, have a chat with us. We are open to applications from varied backgrounds. Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We do not accept speculative agency CVs. Any CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR