Claims Advisor - Manchester City Centre
Are you seeking a role that offers a balanced work-life schedule, a competitive salary, and the chance to make a meaningful impact? A leading firm in Manchester city centre is looking for a New Claims Advisor to join their dynamic team. This full-time position, Monday to Friday from 9am to 5pm, offers a salary of £20,820.80 per annum.
Why This Role Stands Out:
This position is ideal for individuals who thrive in a structured environment and enjoy the satisfaction of helping others. As a Claims Advisor, you will play a crucial role in ensuring that new enquiries are handled promptly and efficiently, contributing to the company's ambitious growth targets. The role offers the chance to develop and hone your customer service skills, while working in a supportive team environment.
Key Responsibilities:
- Input and update client details on the company’s computer system.
- Gather data and input new claims and business enquiries.
- Proactively complete diary tasks to support the team, including work with referrers, third-party insurers, and medical agencies.
- Ensure attendance calls meet quality standards and that all key information is obtained and recorded.
- Work towards targets and deadlines with a focus on excellent customer service and urgency.
- Chase paperwork and outstanding case information professionally and promptly.
- Manage medical appointments in a timely manner, adhering to due process.
- Input and log insurance policies relative to client files.
- Communicate with witnesses in line with allocated workloads and due process.
- Undertake administrative tasks to support the business, including document redaction, bundle preparation, and telephone support.
Skills and Experience Required:
- Exceptional customer service skills.
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong organisational skills and attention to detail.
- Excellent telephone manner and fact-finding abilities.
- Ability to work well as part of a team.
- GCSE Maths and English at Grade C or above (or equivalent qualification).
This role is perfect for those who are detail-oriented, proactive, and passionate about delivering top-notch customer service. If you meet the criteria and are ready to take on a new challenge, consider this rewarding position in the heart of Manchester.