Housing Assistant

Housing Assistant Rate of pay - £12.81 per hour Hours - Mon-Fri, 36 hours per week Duration - Temporary ongoing Location - Craigmillar (North East Locality) Successful applicants will provide admin support to our clients' busy housing department. Experience working within a housing/homeless or similar service environment is desirable along with having a full UK driving licence. This department deals mostly with temporary accommodation. Duties to include: Revenue collection Contacting clients who are in accommodation to get housing benefits applications completed Gather proof of income required for housing benefit applications Providing a reliable business support service through a variety of formats including; telephone, face to face, email, and online. Small Balance letters Bills from suppliers Broken metres Handling sensitive and personal information in line with appropriate policies and confidentiality guidelines. Gas force entries Working within a team of business support staff dealing with customer's issues and service requests through provision of information, guidance, or progressing requests to wider services. Using appropriate systems to process service requests or updates for wider services. General admin duties such as dealing with the mail Successful applicants must: Have knowledge of IT systems such as outlook, word, excel Have excellent customer service skills Be able to deal with members of the public in difficult situations Have knowledge of Microsoft applications Have excellent time keeping skills Be honest, trustworthy and punctual Have good problem solving skills A basic disclosure will be required for this role at a cost of £25 If you have the relevant skills and experience please apply directly to this advert