Estates Officer

we are looking for an Estates Officer to join a Social Housing provider in the West Midlands on a temporary basis. The Estates Officer will be responsible for delivering a high quality tenancy and estate management service.

Job title: Estates Officer
Location: West Midlands
Hours: Mon/Fri 35hrs
Salary: 25ph via umbrella
Contract: Temporary

Estates Officer duties:

• Deliver proactive tenancy and estate management services that reduce the risk of harm to residents, damage to assets and tenancy failure through professional and timely interventions
• Identify the need for, implement and review building and environmental improvements, local lettings and/ or community safety plans for schemes that will improve the sustainability of schemes, by improving the quality service, value for money and customer satisfaction.
• To provide a proactive estate management service, including the lettings and management of garages and the management of CCTV systems.
• To be responsible for developing and maintaining Emergency Response Plans.
• Take a proactive approach to overseeing the management of decants, abandonments, void properties and tenancy terminations to ensure properties are recovered in a timely manner and costs associated with waste removal, damage, neglect, arrears and void loss are kept to a minimum.
• To form effective relationships with customers to maximise the duration of their tenancy from sign-up to termination

What is required for the Estates Officer role:

• Standard DBS
• Working in a customer service environment and delivering excellent customer experience.
• Operational experience of delivering Housing Management services, including the application of housing and other relevant legislation.
• Personal contributions to service improvement and development of policies and procedures.
• Track record of delivering successful business outcomes.
• A good working knowledge of housing and other relevant legislation.
• A sound knowledge of accepted good practice in service delivery within the social housing and customer service.
• Ability to monitor and control devolved budgets.

We will also accept CV'S from the following: Block Manager, Estates Surveyor, Ground Maintenance Officer or Property Officer.

If you are interested in the Estates Officer role, apply online now or contact Laura on (phone number removed)