Customer Service Administrator

Customer Service Administrator Salary: £25,000 - £26,000 Hours: Monday to Friday 8am - 5pm or 9am - 6pm on a rota basis. Location: Tonbridge Parking available on site 30 days holiday including bank holidays Development opportunities including Apprenticeship schemes Long Service Award and Reward and Recognition Schemes Access to Employee Assistance Programme Access to Practical Health PlanAre you a customer-focused individual with a passion for delivering excellent service? We are currently seeking an enthusiastic Customer Care professional to join our client's fast-paced company in Tonbridge. Based within easy access of the A21 and public transport as well as walking distance to local shops, cafes and restaurants. If you thrive in a busy environment and enjoy delivering excellent service to customers, this could be the perfect opportunity for you! Responsibilities Act as the first point of contact for customers, providing exceptional service via phone and email Assist customers with their inquiries, resolve queries, and escalate issues when necessary Maintain accurate records of customer interactions and transactions Collaborate with other teams to ensure efficient resolution of customer requests Stay up to date with industry-specific knowledge and company products/services Liaising with other departments and communicating with them effectively Managing the customer payment process Contribute to process improvements and suggest innovative ideas to enhance customer satisfaction Requirements Previous experience in a customer-facing role, ideally via email/telephone, this could be within retail, customer services, call centre, hospitality or similar Great communication and interpersonal skills, with a friendly and professional demeanour Strong problem-solving abilities and the ability to prioritise tasks effectively Proficiency in using customer databases or internal systems and Microsoft Office - full training is given Proactive nature and willingness to go the extra mile to satisfy customer's needs Ability to work collaboratively in a team and adapt to changing priorities What's in it for you? A competitive salary package, including benefits Opportunities for career advancement within the company Exposure to a dynamic and fast-growing industry Joining a supportive and inclusive team environment, where your contributions are valued Development opportunities including Apprenticeship schemes A supportive manager who adapts to each person individually in terms of training and development How to Apply Apply online for immediate consideration. The first interview will be conducted by Office Angels, the second interview will be with the Customer Care Manager on-site. Shortlisted candidates will receive guidance and support during the entire process. This role is being managed by Rhiannon Winn via our Tunbridge Wells office. (url removed) (phone number removed) Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website