Company:
Countrywide HQ
Location: Derby
Closing Date: 25/10/2024
Hours: Full Time
Type: Permanent
Job Requirements / Description
Job DescriptionWe are looking for Customer Service Advisors to join our Surveyor booking team at our National Operations Centre based in Castle Donington, Derby. OTE- £25,500k - Uncapped Commission - Overtime paid x2 hourly rateAbout the role:You will be providing a telephone-based booking service for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations this could range from high street banks to individual customers.Main Responsibilities of a Customer Service Advisor:
- Booking appointments for our Surveyors to conduct property valuations/surveys to assist clients with their potential mortgage application or property purchase.
- Delivering a proactive, professional, and productive service.
- Ensuring that you are always delivering service excellence.
- Ability to overcome customer's objections to ensure that service levels are maintained for our clients.
- 25 days annual leave + Bank Holidays.
- Day off for your birthday.
- 1 day a week working from home on a Wednesday.
- Overtime paid 2 x hourly rate.
- Clear career progression with the opportunity to gain industry qualification.
- Annual Charity Day where we support local community charities and activities.
- Perks at Work - Discounts on products and services inc electrical & Travel
- Discounts on estate agency, mortgage, conveyancing and surveying services.
- Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme.
- Nuffield Health Screening - discounted medical assessment to provide an in depth picture of your health.
- Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK.
- Cycle to work scheme.
- Outstanding customer care / customer service experience.
- Resilient, positive, organised and ability to work at pace.
- Excellent verbal and written communication skills.
- A positive and proactive attitude, with the ability to work effectively in a team
- IT literate (MS Office, internet, email systems)
- Competitive Basic Salary
- 37.5 hours per week over 5 days.
- Hours are Tuesday - Friday 10:30am - 19:00 with a Saturday 9am - 5:30pm.
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Countrywide HQ
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