Customer Support

Agenda Partnership are working with a Hertford based client who are seeking an experienced and dedicated Customer Support Administrator to join their team on a full time, permanent basis. The Customer Support Administrator will be responsible for providing outstanding customer service to new and existing customers. Day to day responsibilities include: * Being the first point of contract for all customer enquires via phone and email. * Be responsible of customer ticket queue alongside team members, ensuring these are actioned within the agreed time level. * Deal with online quotations and orders. * Input orders onto the system. * Work alongside the customer service manager to deliver excellent service. * Assist with any delivery issues. * Assist the team with any other administrative duties. The Ideal candidate will: * Prior customer service role experience. * Have excellent communication skills; both verbal and written. * Experience in using online Helpdesk systems - Freshdesk. * Work well under a pressurised environment. * Have great attention to detail. You'll be supported by a great team and have excellent mentorship. This position has become available due to internal promotion