EHR End User Technology Lead

The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement. Job overviewAs the End Users Technology Lead, you will represent the EHR technical platform team on End Users Technology.You will lead your team in providing an excellent technical service in this area, providing mentorship and guidance for your team, setting priorities, and managing their day-to-day workload. Main duties of the job- Manage the technical support service of End User Technology and Devices- Maintain and develop processes that supports an effective service and prompt response to support requests and incidents.- Provide mentorship and support for members of the team- Hands on troubleshooting, problem solving and technical support across the trust.- Participate in technical changes and project activities, acting as function lead and technical expert in the area- Maintain excellent relationship with stakeholders in hospital areas.- Effective management and escalation reporting to senior management as appropriateWorking for our organisationUniversity College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites: University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)National Hospital for Neurology and NeurosurgeryRoyal National ENT and Eastman Dental HospitalsUniversity College Hospital Grafton Way BuildingRoyal London Hospital for Integrated MedicineUniversity College Hospital Macmillan Cancer CentreThe Hospital for Tropical DiseasesUniversity College Hospital at Westmoreland StreetWe are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040. Detailed job description and main responsibilitiesFor the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* UCLH top trust to work at in England - for the second year running! : University College London Hospitals NHS Foundation Trust *In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the second year in a row. UCLH top trust to work at in England - for the second year running! University College London Hospitals NHS Foundation Trust. Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work. This vacancy has been advertised in accordance with the new NHS pay rate which will take effect from autumn 2024. Please note if your employment starts before the 24/25 pay scales are implemented you will be paid under the 23/24 pay scales and any backpay will be adjusted accordingly. Further information can be found at https://www.nhsemployers.org/articles/pay-scales-202425Person specificationKnowledge and Qualifications Essential criteria General education to degree level, equivalent professional qualification or equivalent experienceManagerial qualification or equivalent experienceExcellent operational knowledge of technical configuration including relevant operational policies and proceduresExperience Essential criteria Experience in managing an effective IT service team.Previous experience of implementing policy and procedure changes that has impact in other areasExperience/knowledge in coordinating software/technical configuration and testing activities Desirable criteria Previous NHS or Healthcare experienceSkills and Abilities Essential criteria Ability to understand complex problems, analyse and document workflows and current practice, identifying opportunities for changeThe ability to maintain issues lists and work to a project planSound organisation skills ability to prioritise a demanding workload in a high pressure and very challenging environment, maintaining delivery of quality outputs to tight deadlinesAbility to concentrate for long periods during troubleshooting or analysing information, under pressure where necessary.Proficient in the use of IT tools for analytical and presentational purposes to present detailed reports that can be understood by a wide audience.Personal and People Development Essential criteria Experience of leading and managing a team, with excellent coaching skills.At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England. At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.Additionally, UCLH Arts and Heritage's staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes. This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.Please note that if you are at present in a training position on the 2016 new junior doctor's contract and are applying for a Trust doctor role your salary will not be pay protected.You will be placed on the appropriate point of the Trust Doctor pay scale based on your previous experience.Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system. Employer certification / accreditation badges Documents to download Job Description (PDF, 712.3KB) Functional Requirements (PDF, 262.3KB) UCLH Values (PDF, 860.9KB)