Receptionist/Administrator

Receptionist Our client is looking for an organised, friendly, and proactive person to join their customer service team in Dorking. The role will involve frequent contact with customers, insurance companies and other internal and external stakeholders. The successful candidate will also be responsible for delivering an exceptional customer experience. We are looking for an individual that has a proactive approach to issues and a can-do attitude. * Based in Dorking * £26,000 - £30,000 (DOE) * Monday – Friday, 8am – 5:30pm * Saturday 8am – 12pm (once a month) * 23 days holiday + bank holidays Job specification: * Welcoming customers upon their arrival at the site. * Answer all telephone calls and direct onto the relevant department. * Input all notifications of new work from our work providers onto the management system. * Update manufacturer Portals. * Create and send out guarantees. * Cover the Customer Service team when needed. Person specification: * Experience in similar role is preferred but not essential. * Must have a full driving license. * Customer service skills. * Professional telephone manner. * Excellent written and verbal communication. * Ability to multi-task and prioritise. * Proficient in MS Office. * Comfortable working as part of a team. * Ability to work in a fast-paced environment. Additional Information: * Company branded uniform provided * Onsite parking * Pension * Social events Refer a friend and earn £100! If you have a friend who is also searching for a new opportunity in the local area, recommend Optima and if we place them (providing they complete their 3-month probation period), you will receive a £100 retail voucher of your choice! Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted. By applying for this vacancy, you accept Optima Recruitment Limited’s Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you. Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer